Infrastructure & Cloud Services Manager

Vor 7 Tagen


See, Österreich University for the Creative Arts Vollzeit

**Are you an enthusiastic and motivated digital technical manager looking for a new challenge where you will have the opportunity to support a large and diverse user base during a time of significant change?**

Working within the Information & Digital Services department, the Infrastructure & Cloud Services Manager will have overall responsibility for the technical operational management of the University’s Infrastructure and Cloud environments. This role will also be responsible for the development of processes to manage operations, assist in technical standards development, assist in architecture development, and provide technical leadership to a small team of professionals.

Reporting to the Assistant Director of Digital Services and Security, you will work in collaboration with other staff, teams, and functions to drive forward the continuous development of robust, resilient and performant hybrid cloud infrastructure, ensuring that both infrastructure and cloud services are performant, secure, robust and resilient, offering availability and mobility to a global organisation, meeting the needs of the University’s students and staff.

With proven experience in a technical management role working within a complex technical environment, you will have excellent verbal and written communication skills, with the ability to communicate effectively with colleagues from the Information & Digital Services department as well as colleagues across the University with a range of technical abilities.

This role requires a highly motivated individual, who will be able support, manage and motivate a team of technical individuals to support the daily operational activities as well as new developments within Digital Services across the University.

Technical skill, capability and leadership are essential to succeeding in this role. This role will need to carefully balance competing business demands for project delivery, technical development and user support, ensuring that demand is prioritised and the student experience is maintained to a high standard. This will require a strong ability to work under pressure whilst, remaining calm and professional to deliver high standards of service and leadership.

Strong skills within the following supported platforms including VMware, Azure, Cisco Meraki and Microsoft 365 are essential, with strong experience of troubleshooting, analysing and diagnosing technical problems.

This role has technical oversight for the University IT infrastructure and requires occasional travel to other UCA locations. The role offers flexible working, and UCA employees can access a range of benefits and offers provided by the University or as part of working for a public sector employer.

At UCA, creativity and innovation are at the heart of what we do. Our legacy of educating eager and passionate artists, makers and thinkers runs back almost 160 years, and today we’re helping shape a global future that supports and nourishes talent worldwide.

Our campuses across Surrey and Kent are vibrant communities, each specialising in different areas of the creative industries. We are also home to a thriving research hub, with academic experts and fellows leading the way in research on sustainability, design, têxtiles, animation, history and culture, and more.

Are you ready to share your passion for creativity with the next generation of innovators? If so, we want to hear from you**.


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