Help Desk Manager

vor 4 Wochen

See, Österreich Maine Technology Users Group Vollzeit

**See posting**:
**Contact Details**:

- **Company**:Maine Community College System
- **Contact Name**:Maine Community College System
- **Contact Phone**:
**Employer's Job Description**:
The Help Desk Manager position is classified in the MSEA Supervisory Services Bargaining Unit, range 28. MCCS offers a full suite of employee benefits including health, dental, vision and life insurance, retirement savings, flexible savings accounts, employee assistance program, tuition waivers, 529 education plan MCCS matching grant and paid holidays, vacation, and sick time.

The required minimum qualifications are a Bachelor’s degree in information technology and 6 or more years related technical and managerial experience in a help desk environment.

The knowledge, skills and abilities required, but not limited to, are:

- Knowledge of Help Desk call tracking systems, policies, standards, and protocol.
- Ability to effectively supervise, lead and delegate tasks and authority.
- Ability to use effective interpersonal communication skills, including tact and diplomacy when responding to inquiries and complaints.
- Ability to manage multiple high priority initiatives in a fast-paced, highly technical environment.
- Ability to create work plans, goals and objectives that ensure the efficient running of all help desk services, including meeting deadlines, scheduled and target dates.
- Ability to research and evaluate problems pertaining to hardware, software, and connectivity issues.
- Ability to maintain confidentiality of work-related information and materials.
- Ability to establish and maintain professional, effective working relationships.
- MCCS is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodations to qualified individuals with disabilities upon request. For more information, please contact the MCCS Affirmative Action Office at 207-629-4000._ TTY Dial Maine Relay 711._

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