Junior 2nd Level Support Technician

**Do you want to be part of one of the most exciting digital signage firms across Europe?**At **Grassfish**, we revolutionise in-store experiences for top brands like BMW, Porsche, O2 Telefonica, Commerzbank, Lufthansa, or SPAR. As part of the Vertiseit Group, listed on Nasdaq First North Growth Market in Sweden, we are shaping the future of digital retail.

We are looking for a **Junior 2nd level Support Technician** (f/m/d) based in Vienna and we hope you want to push the boundaries of digital innovation together with your team In this role you will start managing incoming support cases whilst you are eager to learn, grow, and make a positive impact on our customers. You’ll receive mentorship and training to gradually take on more complex tasks and grow your technical and customer service skills.

**Key responsibilities**
- Accurately log and update cases in the case management system
- Forward complex cases to internal teams to ensure the best possible solution
- Follow up with customers to share updates and ensure satisfaction
- Monitor recurring issues and assist in identifying early signs of potential system problems
- Carefully document any changes made to customer systems for clarity and consistency

**Your profile**
At Grassfish, we are always moving forward. We believe the person we are looking for is curious, thinks and acts one step ahead, and strives to make a lasting difference in our customers' minds and hearts.

We are now looking for someone with....
- A moderate level of technical competence and some relevant professional experience
- Knowledge of and experience working with Bash Terminal and Windows CMD
- A curiosity for digital solutions and the ability to explain technical concepts to non-technical users
- A reliable, service-oriented, and well-organized working style that keeps everything running smoothly
- The ability to work independently while also being a true team player
- A self-motivated attitude with flexibility and adaptability, plus strong communication skills in both German and English
- Familiarity with remote support tools such as TeamViewer, MeshCentral, Citrix AnyConnect and RDP plus VPN.

**Perks**
- An office filled with passionate and friendly team members who collaborate to achieve success, with the option of 2 days of home office per week
- Discounts on various products and services to help you save on personal purchases
- A flexible benefits package, including options such as an annual public transport pass, a contribution to the “Klimaticket”, or Sodexo restaurant or grocery vouchers
- A well-stocked kitchen with complimentary snacks, including coffee, tea, fresh fruit, nuts, crisps, soft drinks, juices, and seasonal treats
- An annual personal budget of €500 for professional development and learning
- Weekly on-site massages to help you unwind
- Ergonomic workstations with height-adjustable desks to ensure comfort and well-being
- Regular company events to foster team spirit and celebrate our achievements
- Access to an external hotline for mental well-being support
- External hotline for your mental wellbeing
- Opportunities for internal career progression within the company in 8 different countries

Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is as per the collective agreement €2,480 gross per month based on full-time employment (38.5 h/week). However, the package will be higher and will be based on your qualifications and experience.

If you have any questions, you are welcome to contact: Elisabeth Pichler, Senior HR Business Partner.

**We trust our employees**.
Our Grassfish culture is our most valuable asset and is based on our core values - think like a customer, make it simple, dare to challenge and trust in diversity. These values guide us in everything we do and thats how we succeed with over 100 colleagues in Austria, Germany, Sweden, Norway, Denmark and UK, and clients all over the world.