General Manager

**Your mission should you choose to accept it** Are you an experienced Hospitality leader looking for a one of a kind-position where you get to run, not just the biggest hotel in Austria, but the biggest community-driven hub in Vienna? Located in the 22nd district, The Social Hub Vienna operates over 800 rooms, 3 restaurants, shops and a thriving co-working community. We're so much more than just a hotel. Are you ready to reimagine hospitality with us and help land TSH into the heart of the Viennese community? You're a true team player and captain, driving the daily operations of The Social Hub Vienna. You oversee the implementation of operational procedures including conversions. You manage and lead your teams towards quality and great financial results. You are that enthusiastic leader, who helps out and direct the teams to build, maintain and develop a vibrant community. To do so, you are commercially driven and able to implement new ideas. At the same time you're down to earth, managing the P&L and ensuring processes and efficiency are part of the daily routine. You are driven to support and challenge the brand propositions through sharing best practice revenue generation, profit conversion, guest satisfaction and team member retention. **In case you don't know who we are**: Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly - be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. **What You'll Do**: - You'll develop the business plan and implement strategies where key hotel metrics are identified, communicated and delivered. - You'll maximize overall performance; sales and profit, brand awareness, and brand reputation, business opportunities, team productivity and performance and above all guest love. - You'll own the full P&L; setting budget, managing actuals and assuring forecasts, controlling and reporting on all areas of the business. - You'll review and optimize business activities, processes, and ways of working driving financial performance and adding value. - You'll partner with key stakeholders, effectively managing and reviewing the life cycle of the team, fostering a culture of trust, collaboration, inclusion, guest-focus and fun. - You'll ensure adherence and compliance to all legislation and due diligence requirements delivered and documented for internal and external audit. - You always deliver the highest levels of the community service experience. **Who you are** - You are a fun and charming, all around nice person who believes that creating value for customers is crucial for the success of your hotel - You have at least 3 years of experience as a General Manager or in a similar role in a hotel, co-living/pbsa or resort. - You know Vienna like the back of your hand and have the local knowledge to drive success. - You have affinity or experience with hybrid hospitality or community members based brands and business models. - You demonstrate excellent leadership skills with a hands-on approach and lead-by-example work style. - You are committed to exceptional guest service with a passion for the service industry. - You have connection and experience in working with different target groups; from corporate to students. - You're able to find creative solutions, offering advice and recommendations. - Integrity is one of your core values and you have the ability to work in an environment that demands excellence, time and energy. - You're fluent in English and German. Know any other languages? Great The more the better - You have excellent written and verbal communication skills. - You're legally allowed to work in Austria. **What We Offer** - The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future. - The chance to learn and grow in your role with the potential for future growth. - Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family - A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff. Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.