Technical Pre-sales Specialist

Paysafe is an equal opportunity employer. We value **diversity** and are committed to providing a work environment of **mutual respect** to everyone regardless of race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

**Please note: this is a Vienna based job Working permit for Austria is required in advance.**

**What would be your major** responsibilities**?**
- Quickly becoming an SME in Paysafe products & APIs
- Engages with prospective customers throughout the sales process: understands the customer’s business model & objectives
- Ensures that prospective customers’ needs are correctly understood: proposes appropriate product and technical integration solutions for onboarding, processing, funding, reporting etc.
- Identifies special requirements by prospective customers: initiates internal discussion around special requirements & collaborates with product and tech teams to evaluate our ability to meet these requirements.
- Collaborates with Sales team to correctly position Paysafe in the sales conversation
- Documents solutions to be used for future reference: Technical & non-technical business process and user flows
- Collaborating with cross-functional teams to support product roll-outs & provide input on future feature sets and capabilities
- Tracking all Presales projects in Salesforce
- Escalating issues and proposing improvements to the Deal Management, Development, Product, and/or Operations teams
- Providing training to other teams as required

**Is this you?**
- Academic degree in **Computer Science, engineering or Mathematics** or equivalent education
- 3+ years relevant working experience in a similar client-facing role
- Relevant experience within **online payment industry** is an advantage
- Technical Product/Software certifications are an asset
- Has previous experience in a traditional software development or Technical Pre-Sales or B2B Integration role
- Has strong analytical & debugging skills
- Solution driven, able to grasp new concepts quickly and efficiently, able to work alone or in a team, able to work with no supervision and under pressure
- Excels in a collaborative & cross-functional environment
- Experience working with payment gateways a major plus including eCommerce, Retail
- Excellent time management, organization, and planning skills are essential
- Demonstrate ability to articulate complex technical terms or processes into business language
- Able to set priorities, influence others, and manage customer and partner expectations
- Demonstrated success in customer & partner relationship management
- You are motivated, think outside of the box, and understand the purpose of process & procedures
- Experience with continuous integration and test-driven development methodologies (asset)
- Experienced in selling technical software solutions is a major plus
- Experienced with Salesforce is a plus
- Working knowledge of XML, JAVA, REST, SOAP
- Basic knowledge of SQL, including ability to author ad-hoc database queries
- Has experience integrating APIs (major asset)
- Experienced with Github
- ** Full proficiency in English**, additional language skills advantageous (i.e. Spanish, German)

**Why should you work for us?**
- A promise to ourselves to live the values**:Pioneering, Courageous, Open & Focused**. Our four values are the heart of everything we do & inspires how we work together.
- A global **community of pioneers** who want to impact the payment industry globally
- An international, diverse & inclusive working environment onboarding **people like you**
- Modern & well-equipped office with excellent public transportation connections in the South of Vienna
- ** Flex-time & hybrid working model** combining **remote-work & office-days** within Austria
- A lot of initiatives such as **Summer-hours, wellbeing afternoons & no-internal meeting** days to focus on what is really important for you
- ** Paysafe Days** to celebrate achievements together during a festive global event
- An one-day volunteering allowance **to support a cause you care about** in your community
- Flexible meal allowance system combining grocery shops & restaurants in Austria up to € 8;
- per day
- International development &** career opportunities** if you are ready & open for that
- ** Competitive annual gross salary** starting from € 50.000;
- up to € 55.000;
- of course **adjustable to your level of experiences & qualifications** for the role.
- ** A performance driven bonus system** is on top of this gross salary

**Please note: this is a Vienna based job Working permit for Austria is required in advance.