Agile Delivery Manager

Make a difference in the financial life of millions of people: At Erste Digital you are co-creating the digital future, in which better financial health is possible. #believeinyourself

We are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

Our Digital Payment Cards and Accounts department works in close cooperation with the product management of Erste Bank on the conception, development and implementation of payment cards in the debit and credit area as well as their digital images in the form of ApplePay, GooglePay and others.

**What to do**:
**Delivery Management**
- Manage the delivery of products/solutions within Erste Digital from idea through development and testing to production.
- Preparing backlogs for Quarterly Planning sessions alongside Product Owners and Topic Owners.
- Ensure that local delivery plans and deliveries are aligned with overarching plans and company strategy.
- End-to-End responsibility for efficient delivery of committed releases.
- Monitor the local UAT (User Acceptance Testing) phase and communicate relevant bugs to Product Owners.
- Remove obstacles in the delivery process and promote continuous improvement in delivery processes.

**Stakeholder and Resource Management**
- Support the Business/Product Owner in defining timelines and priorities.
- Act as the SPOC (Single Point of Contact) for external partners and stakeholders (e.g., External Test Center, Delivery units).
- Manage resources in alignment with the Head of Department.
- Manage escalations and issues, keeping customers and managers informed of status and action plans.

**Collaboration and Communication**
- Facilitate communication between teams.
- Steer and coordinate agile delivery processes across multiple teams.
- Collaborate closely with the Lead Delivery Manager and Architects to align on overarching IT strategies.
- Identify and manage cross-team dependencies and plan accordingly.

**You check these boxes**:
**Core Competencies**
- In-depth knowledge of agile frameworks such as Scrum, Kanban, QBRs (Quarterly Business Reviews), and OKRs (Objectives and Key Results).
- Experience in facilitating large meetings and workshops.
- Proven track record of close collaboration with Product Owners and technical teams.
- Fluent in German and English.
- Proficient in using Jira and Confluence for managing the software development lifecycle.

**Experience and Leadership**
- Several years of experience in Agile Delivery Management, preferably in banking or fintech.
- Strong leadership abilities, including lateral leadership.
- Deep understanding of the software development lifecycle and promotion of DevSecOps practices.
- Proficient in agile plannings and agile methodologies including large corporates.

**Mindset and Approach**:

- Strong end-to-end thinking, with a solution-oriented approach and a focus on Minimum Viable Product (MVP) development.
- Strong customer journey approach, always putting the customer at the center of decisions.
- Ability to support Product Owners in maintaining a tidy backlog and ensuring smooth workflow for delivery teams.
- Ensures that team efforts are aligned with company strategy and deliver value.
- Maintains a pragmatic approach, leading teams to successful task completion.
- Exceptional mediation skills and a diplomatic approach to dealing with contradicting opinions.

**Why you will like us**:

- Possibility to benefit and learn from our international, talented and passionate community at Erste
- Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic
- Health Centre - The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
- Employee benefits - Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
- Employee Referral Program - Become a talent scout for career opportunities in IT. We are rewarding every successful referral for Erste Digital
- A competitive and performance-related salary dependent on your professional and personal qualifications is granted - the minimum wage for this position in accordance with the respective collective agreement is EUR 74144;
- gross per year. But this is just a formality, we are more than happy to discuss your actual expectations.

**The way we are**:
Erste Group considers the diversity of its employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.