Technical Documentation Manager

About Prewave
Do you want to be part of one of the fastest-growing AI companies in Supply Chain Risk Management?
At Prewave, we are committed to revolutionising supply chain efficiency, transparency, and resilience for our customers. Our pioneering AI-driven solutions redefine supply chain risk management by analysing conventional and social media in over 400 languages, enabling predictive insights into risks and disruptions worldwide. Our mission is to facilitate sustainable supply chains and mitigate setbacks for our clients.
We are already a trusted partner of AbInBev, BMW, Kärcher, PwC, Porsche and many more. With the increasing importance and attention to supply chain due diligence in Europe, we expand daily, and so does our team
We are looking for a Technical Documentation Manager in our Customer Success team to join us on this exciting journey
Your mission
As a Technical Documentation Manager, you will be responsible for the following activities:
**Documentation Strategy & Planning**:

- Develop and implement documentation strategy, roadmaps, define documentation standards, processes, and best practices
- Ensure alignment with product releases and updates.

**Content Creation & Management**:

- Create, edit, and maintain high-quality documentation multimedia content (videos, tutorials, FAQs)
- Ensure that documentation is optimized for accessibility, user experience, and SEO.

**Collaboration & Stakeholder Management**:

- Work closely with product managers, developers, and QA teams to understand product functionality, gather requirements, and clarify complex technical information.
- Liaise with customer support and sales teams to gather feedback on documentation effectiveness and identify areas for improvement.

**Quality Assurance & Continuous Improvement**:

- Regularly audit and update documentation and implement feedback loops with internal teams to continuously improve the documentation's quality.
- Ensure documentation consistency across platforms and delivery formats, including web, mobile, and PDF.

**Profile**:
**Must-have**:

- Min. 2+ years of proven experience in technical writing or documentation management, preferably within a SaaS or software development environment.
- Exceptional writing, editing, and communication skills, with a strong attention to detail.
- Experience with Confluence, Swagger, Git, and CMS platforms.
- Familiarity with Agile development processes and continuous integration workflows.
- Proficiency in API documentation, system architecture documentation, and integration guides.
- Ability to manage multiple projects simultaneously
- Professional level of English, any additional European language is advantageous
- Valid work-permit for the EU

**Bonus points for**:

- Bachelor’s degree in technical writing, communications, computer science, or a related field.
- Experience with risk management, supply chain, or regulatory technology is a plus.
- Knowledge of SEO and content optimization strategies.

What we offer you
- Competitive Compensation and Benefits: We recognize and reward talent. In line with Austrian law, we are required to state the minimum salary as per the collective agreement, which is EUR 3,077 per month. However, the actual salary will be adjusted based on your qualifications, experience, and the specific role.
- Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.
- Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life.

**What our employees love**:

- Celebrate Your Birthday: Enjoy an extra vacation day to make your birthday special.
- Office Snacks and Fruits: Stay energised with a variety of snacks and fresh fruits available in the office.
- Engaging Team Events: Join us for cheese tastings, Ping-pong tournaments, company dinners, seasonal celebrations, and more to foster a vibrant team spirit.
- Health and Wellness Initiatives: Participate in team sports through our partnership with Eversports, support your mental well-being with guidance from our workplace psychologist, and benefit from health initiatives such as shiatsu sessions, vaccinations and regular health check-ups to prioritise your physical and mental well-being.
- Your device of choice: whether it's Windows, MacOS or Linux, we'll let you choose your preferred operating system.
- Training and Development: We believe in investing in our employee’s growth. Besides company-wide German
- and soft skills training, each team member is encouraged to discuss their professional development ideas with their manager.