Head of Customer Management

We are part of Erste Group - the largest banking group in Central and Eastern Europe with more than 2,500 branches and over 45,000 employees. Our more than 2,000 IT experts and enthusiasts are the bank's Digital Muscle.

With top notch technology, we drive the realization offers the Group’s vision: To provide human banking in digital times, and to build Financial Health for over 16 million customers in the CEE region.

**Your Tasks and Responsibilities**:

- Establish and develop BON as a platform: Implementing software development standards to ensure efficiency and scalability of our systems.
- Enhance FIT+: Further development to support one of our strategic objectives - Financial Health for our customers.
- Managing a diverse team of 20+ people: You encourage your team to work in a self organised way.
- Communication and stakeholder management: Communicate clearly and effectively with internal and external stakeholders.

**You Check These Boxes**:

- You have at least 5 years' experience in a senior leadership role as an Architect, Senior Technology or Development Lead, Delivery Manager or Agile Coach, or a similar role.
- You have a proven track record in implementing enterprise standard architectures and software development standards.
- You are multilingual: Business and IT as well as German and English, all fluently.
- You empower your team by promoting team ownership and creating a framework where teams have autonomy and feel accountable for their results.
- You will encourage high performance and development within your team by enabling talent to grow.
- You use your excellent communication, persuasion and presentation skills to build trust with your internal stakeholders.
- You believe in change: Your confidence is based on your in-depth knowledge and experience.

**Our Offer**:

- You work for one of the most prestigious brands in the region at the internationally awarded Erste Campus in Vienna, with an ambitious multi-national team and cooperate with colleagues across borders.
- You play a key role in developing the strategic agenda of Erste Digital and the digital future of Banking Services.
- The opportunity to work in a progressive banking IT area and to develop your own areas of responsibility and to take on responsibility yourself.
- Care, collegial working atmosphere characterized by mutual appreciation, team spirit and fun at work.
- Possibility to benefit and learn from our international, talented and passionate community at Erste.
- Interest groups and clubs: Take part in discussions and get involved in projects. Numerous interest groups invite you to engage with a topic.
- Good food: Healthy nutrition and good food are important for our quality of life. With seven restaurants and cafeterias, there’s something to suit every taste on the Erste Campus.
- Health Centre - The Erste Campus operates a fully equipped health center that offers all employees a high standard of medical services during working hours.
- Employee benefits - Benefit from special conditions for financial services and insurances, supermarkets, clothing stores and many more.
- Work-Life-Balance - Home office, paternity leave, sabbatical, sports courses -- we support you in balancing work, family and leisure time.
- The minimum wage for this full-time position in accordance with the collective agreement with complete fulfillment of the functional profile is EUR 70.000;
- gross per year. But this is just a formality - we would be happy to talk about your actual salary in person

We consider the diversity of our employees as key to innovation and success. As employer we are proud to offer everyone equal chances, irrespective of age, skin colour, religious belief, gender, sexual orientation or origin.

Interested?