(Senior) Operations Manager

**Who we are**:
**Swat.io** is a **Software-as-a-Service** product that supports marketers in **Social Media Publishing** and **Community Management**. We are proud to be an **independent**, **self-financed,** **product-led company**, focused on building a **product** that **users** actually **love**.

With our Social Media Management tool, we enable, among others, NGOs, Newspapers, and Public Transportation Services, to manage their Social Media channels in one place.

We want to create **meaningful** **impact** for our clients, team, and company, becoming an **integral part** of our **customers’ daily workflow**. Guided by our core values - we add value, we drive progress, we own it, we thrive together —we prioritize **quality over quantity**. We focus on **exceptional talent** and a **collaborative**, **supportive** **culture**, believing that **revenue follows quality**, not the other way around.

**Who you are**:
Joining us as our **Operations Manager**, you’ll tackle a variety of tasks and take on ownership across **Legal, Finance and Administration**, while taking the lead in pushing our company processes forward through **impactful** **projects**, big and small. As an **all-rounder** you love variety and keeping multiple balls in the air in your day-to-day work. You bring a genuine passion for continuously **improving** **processes** and a **proactive** mindset to tackling challenges.

While you’ll work closely with our COO/CFO, Verena, you’ll also be the go-to guide for our Office & Invoicing Manager, as you join a small but dynamic Operations Team.

**Purpose of the role**:
Being deeply involved in a large number of our company’s processes, the Operations team has a central role within the company and constantly works across teams, which does not only include keeping the lights on.

**Ops Essentials & Key Tasks**:
With a constant focus on the big picture, as Operations Manager, you take on long-term, independent ownership for key topics while keeping a sharp eye on what needs to get done in day-to-day business. You free up our COO/CFO by handling essential as well as urgent tasks and collaborating closely with her on projects. You will help us streamline operations while collaborating with various teams across the company.

**Key responsibilities for this role include**:

- ** Handling legal matters**:From reviewing tender documents to communicating with customers about contract terms and corresponding with our lawyers, together with our COO/CFO you make sure all legal aspects of operations are properly managed.
- ** Supporting in finance**: You got our COO/CFO’s back when it comes to accounting, budgeting, reporting, analysis, and so on, supporting her in different tasks.
- ** Owning the GDPR role**:As our official Data Protection Officer, you will have full responsibility that our data is handled in a secure way.
- ** Teaming up on ISO 27001**:As part of the information security team you work side by side with our Information Security Officer as we navigate the ongoing ISO 27001 certification process.
- ** Chief of our digital tools**:You’ll manage access to and costs of current tools and seek improvement of our company-wide tool box, which is a vital ingredient in our daily teamwork.
- ** Ultimate backup**: Step in as a substitute for our Office & Invoicing Manager and have our COO/CFO’s back covered when needed, keeping the operations team running smoothly.

**Projects for continuous improvement**:
You will kick off your own projects within operations or across the company and will be the operations representative in company-wide strategic initiatives. Get ready to collaborate closely with the People & Culture team, the leadership team, and colleagues from different teams drive the action.

This is a versatile, generalist role, meaning your responsibilities will shift with the company’s needs. As the company evolves, so does this role, giving you the chance to really take the reins and shape their own path.

With our former Operations Manager having moved to a new role internally, the position is now open, with an evolved profile. Our previous Operations Manager will be around for any questions you might have

**Are you ready for this?**:
**We define ready as**:

- You come with several **years of experience** in a similar role or in various areas of operations.
- You have solid knowledge in **legal, finance and administration**, backed up by your education or professional experience.
- You **don’t need** experience or knowledge in data privacy or information security, we will provide the training you need and you will learn on the job.
- You have successfully **managed projects** and **improved processes** in your past roles.
- You are familiar with an **agile environment**, such as the SaaS world, and the usual structures and processes in companies like ours.
- You enjoy **juggling multiple tasks** at once, keeping a cool head while **prioritizing**.
- You are a versat