Weekend Operations Support

Are you passionate about the outdoors and ready to make an impact at a fast-growing travel tech startup? CheckYeti is looking for enthusiastic Weekend Operations Support to join our team and **help deliver outstanding service to our customers (B2C) and partners (B2B).**

At CheckYeti, collaboration is key. We **work closely with different teams across the company**, from Sales and Business Development to Content, Marketing, and Product. Our warm and welcoming working environment ensures everyone **feels included, valued, and empowered to contribute**, regardless of role or seniority. Within the Operations Team,** we are the frontline for our outdoor activity customers and partners**, delivering exceptional service to create unforgettable experiences.

**This is a weekend-only position (Saturdays and Sundays, 8 hours per day).**

**WHAT YOU WILL DO**
After completing a **comprehensive onboarding**, you will join one of our language teams (German, French, or Italian) and become a key part of our vibrant, supportive Operations Team.

**Operational Support**:

- **Manage and monitor bookings** in your respective market (German, French or Italian).
- **Provide daily support to both customers and providers**, ensuring a smooth booking experience.
- **Handle cases efficiently from start to finish**, with ownership and care.
- **Build strong relationships** with our international providers and customers.
- **Train and assist providers** in using our back office and self-service tools to manage their bookings.

**Technical Support**:

- Be part of CheckYeti’s **first full season using AI-powered tools** to support customers and providers:

- **Monitor and manage our different AI tools** (such as customer chatbots, automated support systems) to ensure they deliver accurate and helpful responses.
- **Identify and report AI errors** or improvement opportunities to optimize and enhance user experience.
- **Assist both customers and providers** with basic technical issues (e.g., login support, navigation, booking management).
- **Escalate more complex technical issues** to our specialized Product Team.
- **Help test**new platform features and AI updates, providing valuable feedback from an operational perspective.

**WHO WE ARE LOOKING FOR**
- You **work accurately** while maintaining a **high pace.**
- You have **strong communication and time-management** skills.
- You are **tech-savvy and comfortable using laptops**, communication tools, and basic online platforms.
- You are** fluent in English (C1) and native/C1 level in at least one** of our core languages**:German, French, or Italian** (fluency in Spanish is a plus).
- You are a** team player**, eager to learn and open to giving and receiving feedback.
- You are **flexible, solution-oriented**, and enthusiastic about new challenges.
- **You are available to work on weekends.**
- You are **passionate about outdoor sports**and/or the travel industry, or the tech industry.
- Whether you are a current student, a recent graduate (in Management, Hospitality, Tourism, Communication, Business Administration, Economics, etc.), or an exceptional talent from a different field, we encourage you to apply.
- Previous experience in tourism, service, or start-ups is a strong advantage.

**WHAT WE OFFER**
**A strong start and ongoing support**:

- **A hands-on onboarding**with different senior team members, including the Head of Operations.
- **Immediate responsibility** with regular feedback to support your development.
- **Must-knows, tips & tricks**to help you settle in Vienna.

**A dynamic and inspiring workplace**:

- **Insight into the operations** of a fast-growing travel tech company.
- Participation in weekly team and company-wide meetings.
- Access to cutting-edge AI tools to boost productivity and learning.
- An international, diverse young team based in a vibrant** office in the heart of Vienna**, right next to the Opera, including a terrace with BBQ

**Perks & benefits**:

- **Exciting team events and fun social activities** throughout the year.
- Fresh fruits, barista coffee, and cold beverages available daily in the office.
- **€750 gross per month**(based on 16h/week and onboarding days).
- **Up to €150 gross performance bonus**, evaluated and paid at the end of the contract.
- **Lunch vouchers** for every weekend day worked.
- **15% CheckYeti discount to book and enjoy exciting activities** like skiing, snowboarding, boat tours, surfing, scuba diving, paragliding, and more

**DURATION & SCHEDULE**
- **Contract Length**: 2 months, from Tuesday, July 1st to Sunday, August 31st.
- **Onboarding Days**: Wednesday, July 2nd and Thursday, July 3rd (weekday work).
- **Standard Work Schedule**: 16h/week - 8h on Saturdays + 8h on Sundays (weekend work only).
- **First Working Weekend**: Saturday, July 5th and Sunday, July 6th.
- **Last Working Weekend**:Saturday, August 30th and Sunday, August 31st.

**Important**:
**JOIN US**
Be part of our journey to becoming Europe’s n