Associate Information Systems Officer

**Background**:
The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence
- and security-building measures, human rights, combating human trafficking, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis.

The OSCE Secretariat in Vienna assists the Chairmanship in its activities, and provides operational and administrative support to the field operations, and, as appropriate, to other institutions.

The Department of Management and Finance (DMF) is responsible for managing the material and financial resources of the Organization. The objective of DMF is to provide efficient and effective management of non-staff resources in support of OSCE programmatic activities. It provides policy guidance on the management of OSCE financial and material resources and develops and maintains OSCE Financial Regulations and Rules and Financial Administrative Instructions. DMF consists of Budget and Finance Services, Mission Support Section, Information and Communication Technology Section and the Information Security and Co-ordination Unit.

Information and Communications Technology Services (ICTS) Section is responsible for the delivery of Information and Communications Technology (ICT) in support of the core business of the OSCE. This includes the management, operation, implementation, support, and maintenance of ICT projects, systems, and infrastructure and the delivery of ICTS support services to the Secretariat. ICTS provides corporate ICT services, ICT policy guidance, and support to all OSCE Institutions and Field Operations. The Section consists of four units: Infrastructure Operations Unit, Services and Support Unit, Functional Support Unit, and Software Development Unit. It comprises 34 staff members.

**Tasks and Responsibilities**:
Under the supervision of the Chief, Software Development and overall guidance of the Deputy Director, Head of ICTS, as Associate Information Systems Officer, you will be responsible for the project management, design, development, maintenance, and support of OSCE computer information systems.

**More specifically, you will be taskedw ith the followiing**:
Providing specialized technology advice to OSCE business units; carrying out feasibility studies, pilots, and prototypes to verify the suitability of technical solutions; assessing internal and extra-budgetary project proposals for budgetary and technical feasibility; participating in ICTS process improvement activities;
Gathering, documenting, and analysing the information system requirements of user representatives and other stakeholders; aligning user requirements with platform and technology options, and proposing affordable and fit-for-purpose technical solutions;
Managing SDU projects in accordance with ICTS standards (PRINCE2, Agile); writing and maintaining project documentation including business cases, project plans, risk/issue registers, and status reports;
Assigning project tasks and work packages to team members and suppliers, and monitoring their progress and the quality of deliverables; managing project budgets and human resources within agreed constraints; monitoring overall project status, risks, and issues and reporting to the ICTS Project Management Office (PMO) and the Project Board; performing project closure activities;
Participating in the architecture and design of information systems;
Developing software solutions according to agreed designs, functional requirements, and applicable standards; developing new systems, and maintaining and enhancing existing systems in the SDU portfolio;
Co-ordinating and executing the manual and automated testing of information systems, including unit testing, component testing, integration testing, and functional testing; co-ordinating User Acceptance Testing activities with user representative; writing test documentation such as test plans, scripts, and reports;
Deploying software systems into development, test, and production environments according to ICTS standards;
Writing and reviewing technical and user documentation including architecture documents, maintenance manuals, user guides, and deployment instructions;
Providing second level technical support for SDU-supported systems, according to the ITIL standards applied in ICTS; responding to and resolving incidents and service requests in a professional manner and according to the defined SLAs; supporting users directly with incidents and service requests; conducting root-level analysis of reported issues, providing workarounds or implementing permanent fixes;
Writing Standard Operating Procedures (SOPs) and other support documents for SDU-supported syste