[senior] Product Manager, Engagement

Paysafe is an equal opportunity employer. We value **diversity** and are committed to providing a work environment of **mutual respect** to everyone regardless of race, color, religion, national origin, age, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

**Please note: this is a Vienna based job Working permit for Austria is required in advance.**

**What would be your major** responsibilities**?**
- Deliver products that our customers love on iOS, Android & Web
- Support the customer experience vision, strategy & roadmap to improve engagement, retention & customer satisfaction
- Collaborate with our Insight and Analytics Teams on discovery & analysing opportunity & impact
- Synchronize requirements with Legal/Data Privacy/Risk/Compliance to ensure regulatory compliance
- Work cross functionally particularly with our Customer Service & to optimise + create the right tools, systems, and procedures to scale our support functions
- Understand the market and trends, perform gap analysis of our servicing capabilities to identify new requirements for your portfolio
- Working with our dedicated engineering team to deliver in an iterative, agile way Scrum with quality
- Prepare business cases for the proposed features or products & defend them In front of the business leaders
- Work closely with UX/reserach team on usability testing/intervews for all user interfaces & touchpoints to capture feedback that will help to form the roadmap
- Write user stories and manage backlog to communicate and clarify feature requirements and product needs to our engineering team
- Data-driven prioritization, constant monitoring of performance and impact of delivered features
- Together with product marketing ensure optimal go-to-market for new features and products

**Is this you?**
- Bachelor’s or Master’s degree (FH/Uni), preferably in Business Administration, business information systems or equivalent education
- 4+ years’ professional experience in product management as well as in the financial services, e-payment or loyalty programs
- Passion for mobile apps and proven track record of delivering mobile experiences
- Comfort in delivering products in an agile environment as the Product Manager
- Good understanding of the online payments’ world
- Understanding of the product delivery lifecycle
- Analytical mindset and basic knowledge of usage related KPIs to discover opportunities and measure success
- Technical background with experience working with APIs, mobile & web technologies will be considered an advantage
- Basic knowledge of User Experience Design & Digital Prototyping
- Clear thinker & communicator, ability to lead co-located, cross functional & remote based teams in a fast paced, dynamic environment
- Strong initiative and dedication to quality
- Self-motivation and self-reliance
- Adaptable, flexible, and willingness to embrace change
- Thinking out of the box and ability to see underlying “big picture”
- Ability to convert a customer need or product feature to an engaging story
- **Full proficiency in English**, additional language skills advantageous (i.e. Spanish, German)

**Why should you work for us?**
- A promise to ourselves to live the values**:Pioneering, Courageous, Open & Focused**. Our four values are the heart of everything we do & inspires how we work together.
- A global **community of pioneers** who want to impact the payment industry globally
- An international, diverse & inclusive working environment onboarding **people like you**
- Modern & well-equipped office with excellent public transportation connections in the South of Vienna
- ** Flex-time & hybrid working model** combining **remote-work & office-days** within Austria
- A lot of initiatives such as **Summer-hours, wellbeing afternoons & no-internal meeting** days to focus on what is really important for you
- ** Paysafe Days** to celebrate achievements together during a festive global event
- An one-day volunteering allowance **to support a cause you care about** in your community
- Flexible meal allowance system combining grocery shops & restaurants in Austria up to € 8;
- per day
- International development &** career opportunities** if you are ready & open for that
- ** Competitive annual gross salary** starting from € 55.000;
- up to € 70.000;
- of course **adjustable to your level of experiences & qualifications** for the role.
- ** A performance driven bonus system** is on top of this gross salary

**Please note: this is a Vienna based job Working permit for Austria is required in advance.