Senior Ict Assistant

vor 1 Woche

Wien, Österreich OSCE Vollzeit

**Background**:
The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence
- and security-building measures, human rights, combating human trafficking, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis.

The OSCE Secretariat in Vienna assists the Chairpersonship in its activities, and provides operational and administrative support to the field operations, and, as appropriate, to other institutions.

The Department of Management and Finance (DMF) is responsible for managing the material and financial resources of the Organization. The objective of DMF is to provide efficient and effective management of non-staff resources in support of OSCE programmatic activities. It provides policy guidance on the management of OSCE financial and material resources and develops and maintains OSCE Financial Regulations and Rules and Financial Administrative Instructions. DMF consists of Budget and Finance Services, Mission Support Section, Information and Communication Technology Section and the Information Security and Co-ordination Unit.

Information and Communications Technology Services (ICTS) Section is responsible for the delivery of Information and Communications Technology (ICT) in support of the core business of the OSCE. This includes the management, operation, implementation, support, and maintenance of ICT projects, systems, and infrastructure and the delivery of ICTS support services to the Secretariat. ICTS provides corporate ICT services, ICT policy guidance, and support to all OSCE Institutions and Field Operations. The Section consists of four units: Infrastructure Operations Unit, Services and Support Unit, Functional Support Unit, and Software Development Unit. It comprises 34 staff members.

**Tasks and Responsibilities**:
Under the supervision of the Chief, ICT Infrastructure Support, the co-ordination within the Infrastructure Operations Network Team (OPS.NET) and the overall guidance of the Deputy Director ICTS, as Senior ICT Assistant, you will perform the following duties:
Providing 2nd/3rd Level support for Local Area Network/Wide Area Network (LAN/WAN) and Communication systems to OSCE staff and Executive Structures;
Assisting in the daily management and administration of OSCE LAN/WAN equipment;
Supporting the resolution of support tickets (service requests, incidents, problems);
Testing, installing, deploying and re-deploying hardware and software;
Drafting and establishing relevant documentation (e.g. technical documentation, SOPs, guidelines);
Designing and developing technical solutions to maintain network security, reliability and integrity;
Supporting users with installation and troubleshooting of software and updates;
Assisting with the implementation of high-profile projects (e.g. CIP, SMI etc.);
Supporting the maintenance and replacement of networking infrastructure in OSCE Secretariat and OSCE Executive Structures;
Performing other duties as assigned.

**Necessary Qualifications**:
Completed secondary education and relevant technical training;
Minimum of six years of relevant experience in worldwide networking and Virtual Private Networks;
Experience with Cisco networking equipment (switches, routers);
Minimum of six years of experience in the installation and maintenance of advanced WAN/LAN and Internet/Intranet security hardware and software, preferably in an international or public sector environment;
Minimum of four years in administering Checkpoint, DMZ (mail, proxy), Cisco Systems, Linux systems and other related WAN/LAN software and hardware;
Professional fluency in English with excellent communication (both oral and written) skills; working knowledge of German, both oral and written, would be desirable;
Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;
Ability and willingness to work as a member of team, with people of different cultural, and religious backgrounds, different gender, and diverse political views, while maintaining impartiality and objectivity;

**Remuneration Package**:
Please note that appointments are normally made at step 1 of the applicable OSCE salary scale.

The OSCE retains the discretion to re-advertise/re-post the vacancy, to cancel the recruitment, to offer an appointment at a lower grade or to offer an appointment with a modified job description or for a different duration.

Please note that for this position the OSCE does not reimburse expenses such as travel in connection with interviews, tests, visas and relocation.

**Issued by**: OSCE Secretariat
**Requisition ID**: INF00000H
**Contract Type**: Local Contr

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