Web Development Associate

Background:
The OSCE has a comprehensive approach to security that encompasses politico-military, economic and environmental, and human aspects. It therefore addresses a wide range of security-related concerns, including arms control, confidence
- and security-building measures, human rights, combating human trafficking, national minorities, democratization, policing strategies, counter-terrorism and economic and environmental activities. All 57 participating States enjoy equal status, and decisions are taken by consensus on a politically, but not legally binding basis.

The OSCE Secretariat in Vienna assists the Chairpersonship in its activities, and provides operational and administrative support to the field operations, and, as appropriate, to other institutions.

The Office of the Secretary General (OSG) plays a key role in supporting the Secretary General in the effective implementation of his/her mandate and specific tasks given to him/her by the OSCE participating States. This includes primarily assisting the Secretary General in his activities, serving as a focal point for liaison and support to the Chairperson in-Office, and co-ordinating tasks across the Secretariat. It groups horizontal services such as Executive Management, Communications and Media Relations, Legal Services, External Co-operation, Security Management, Gender Affairs, Conference and Language Services, Central Records Management, and oversees the OSCE Document Centre in Prague (DCiP). The OSG ensures effective co-ordination of policy advice provided to the Secretary General and the Chairmanship, and management decisions taken by the Secretary General.

The Communication and Media Relations Section (COMMS) supports and advises the Secretary General and the OSCE Chairmanship on media and public relations activities, and informs external audiences about the work of the OSCE. COMMS also serves as the focal point for public statements and other communication material from OSCE Institutions and field operations. COMMS produces and disseminates press releases, information materials and regular publications, maintains the public website, the Organization’s social media presence and promotes the OSCE’s values, principles and work.

The incumbent will be required to engage with colleagues from the ICTS to align on security
- and maintenance-related topics. S/he will also need to engage with internal and external stakeholders, including but not limited to Communication Focal Points across the organization (including Field Operations and Institutions), media representatives, members of the public and vendors contracted by the OSCE.

Tasks and Responsibilities:

- Ongoing maintenance and enhancement of the organization’s Drupal-based websites, as well as the implementation of new web-based Information Systems and technical improvements. The role encompasses active participation throughout the full software development lifecycle, including requirement analysis, preparation of technical specifications, design, documentation, development, testing, deployment, security management, and auditing of web systems;
reliability and stability;
- Liaising with external consultants and vendors involved in the development or the hosting of the OSCE web presences;
- Providing quality assurance and participating in quality improvement activities, such as performing code reviews and testing to verify that software meets specified requirements;
- Supporting COMMS and organizational website activities by implementing assigned tasks in the agreed organization-wide web development projects in collaboration with other teams and users (e.g. Campaign websites, Portals, APPs);
- Developing and delivering comprehensive training programs related to the use and management of the organization's websites. Responsibilities include producing technical documentation, user manuals, training materials, and presentations, as well as conducting training sessions tailored to diverse staff groups;
- Supporting organizational activities during planning and implementation of the various projects by providing technical expert advice on proposed courses of action and most effective implementations in terms of development capabilities, strategies and Organization's rules and regulations;
- Taking part in COMMS support to stakeholders; partakes in a roster of colleagues monitoring COMMS helpdesk for incoming queries; answers general inquiries addressed to the section; identifies the resource person for specific or sensitive inquiries; performs basic content operations on the OSCE website, such as uploading PDFs or editing pages;
- Supporting the COMMS team in other areas such as live streaming of events and the management of internal communications platforms (e.g., Confluence, Jira, LastPass, video editing workstations);
- Performing other related duties as required.

Necessary Qualifications:

- Completed secondary education, as well as specialized training in computer science, informati