Omnichannel Manager

**Omnichannel Manager (f/m/d), Sandoz ComOps, Vienna, Austria**

**Your key responsibilities**:
Your responsibilities include, but are not limited to:

- Creating/Co-creating an omnichannel Strategy with the Product Managers/Medical Managers/Sales managers/CommEx functions
- Partners with Product as well as Medical Managers & Salesforce on priority products, providing guidance in omnichannel transformation/digital excellence, personalized customer interaction and engagement,
- Responsible for the operational execution of the OC approach incl. content management for dedicated TAs in coordination with Product Managers
- Instrumental in designing focused strategic OCE approaches to address a customer need and/or a business opportunity based on thorough insights and analysis, ideally scale able across Therapeutic Areas
- Drives effective localization of our regional digital initiatives and drives cross brand digital engagement in terms of channels, cross brand content and social media.
- Ensures delivery of compliant, efficient, and high-quality deliverables
- Monitoring, revising and analysing new omnichannel KPIs to optimize customer engagement, maximizing the customer experience and business performance. Keep track of KPIs, evaluates such and initiates change to constantly improve digital performance

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

**What you’ll bring to the role**:
**Essential**:

- University degree in business or digital communication. Advanced degree in business, and/or management, digital/ e-commerce marketing, bioscience
- Fluent in German and English
- 3+ years’ experience in driving impactful Omnichannel innovation in the Austrian market and leadership experience in cross-functional teams
- Strong project management skills, ability to orchestrate different workstreams in parallel
- Excellent analytical, strategic and KPI measurement skills. High drive for superior results, process improvement and simplification
- Good understanding of Marketing, Sales and customer engagement
- Well-developed understanding of digital trends & solutions, technology platform and products
- Innovative mindset; inspired, curious and unbossed

**Why Sandoz?**

500 million patients were touched by Sandoz generic and biosimilar medicines in 2020 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.
How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying

**Imagine what you could do here at Sandoz
**In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 54.788 /year (on a full time basis). We also offer a potential market oriented excess payment in line with your experience and qualifications. We are open for part-time and job sharing models and support flexible and remote working where possible.

**Commitment to Diversity & Inclusion**:
Sandoz is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Our recruitment decisions are based on selecting the best person for the job, regardless of gender, religion, age, colour, race, sexual orientation, nationality or disability.

**Division**

SANDOZ

**Business Unit**

COMMERCIAL OPS EUROPE SZ

**Country**

Austria

**Work Location**

Vienna

**Company/Legal Entity**

Sandoz GmbH

**Functional Area**

Marketing

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

Yes