Customer Service Coordinator

Vor 6 Tagen

Langkampfen T, Österreich Novartis Vollzeit

**Summary**:
The Customer Services Coordinator in Austria is part of a 7-member team, reporting to the Customer Services Team Lead. In this role your responsibilities will include managing customer service operations, driving efficiency projects, monitoring performance metrics, managing product distribution, and providing training and support for new product launches.

This position is temporary until end of March 2026. However, the role also offers a hybrid work environment with flexible working hours.

**About the Role**:
**Location**:Schaftenau, Tirol, Austria #Hybrid

**Key Responsibilities**:

- Provide tactical oversight on all customer service operations, portfolio and projects in the department
- Drive operational efficiency projects in developing and implementing new policies and procedures to achieve supplier delivery performance targets
- Processing and preparation of planning data and identification of fluctuation in demand
- Monitoring customer service performance and follow-up of Key Performance Indicators for customer service (One Time In Full, Supplier Confirmation Performance)
- Distribution of marketing samples, stock optimization of market supply (handling of rush orders, avoiding stock out in markets, etc.) and organization of return to supplier process
- Provide training and coaching to customer service agents
- Support launch of new products or brands

**Essential Requirements**:

- High school degree (AHS, HAK, HBLA, or similar) and experience in customer service or a similar position
- Fluent in German and English
- High communication skills, both written and verbal
- Stakeholder management and strong organization skills
- Collaborative mindset and problem-solving skills with a high degree of flexibility
- ERP skills (ideally SAP)

**Benefits and Rewards**:
**Imagine what you could do here at Novartis**
In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, childcare facilities, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 58,199.96 /year (on a full time basis). In most cases, the actual salary will be higher, as we strive to maintain a competitive position in the market and consider your previous experience, qualifications and individual competencies. We are open for part-time and job sharing models and support flexible and remote working where possible.

**Commitment to Diversity & Inclusion**:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Hiring decisions are only based on the qualification for the position, regardless of gender, ethnicity, religion, sexual orientation, age and disability.

**Adjustments for Applicants with Disabilities**:
Division

Operations

Business Unit

Innovative Medicines

Location

Austria

Site

Schaftenau

Company / Legal Entity

AT33 (FCRS = AT033) Novartis Pharmaceutical Manufacturing GmbH

Functional Area

Technical Operations

Job Type

Full time

Employment Type

Temporary (Fixed Term)

Shift Work

No

**Adjustments for Applicants with Disabilities**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

  • Customer Service Coordinator

    vor 1 Woche

    Langkampfen, T, Österreich Novartis Vollzeit

    **Customer Service Coordinator (f/m/d), NVS, Schaftenau, Austria** 30 Millions! This is the number of units we will ship to more than 90 countries all over the world this year alone. In close alignment with our customers, internal stakeholders and external partners we develop the best possible strategy of order execution. As a team we manage upcoming...

  • Project and Portfolio Excellence Senior Expert Trd

    Vor 2 Tagen

    Langkampfen, T, Österreich Novartis Vollzeit

    **Summary**: **About the Role**: **Key Responsibilities**: - Manage the external costs planning for assigned drug development projects including cost forecasting, tracking, rephasing, and reporting. - Demonstrate full cost awareness. Review and validate cost planning input received from the development team members and partners. - Proactively liaise with...

  • Sample Management Technician

    Vor 4 Tagen

    Langkampfen, T, Österreich Avantor Vollzeit

    **The **Opportunity**: Avantor is seeking a motivated **Sample Management Technician (f/m/d)** in Langkampfen, Austria. In this role, you will handle our customer’s samples and ensure their proper administration and storage. This role is a permanent, full-time position, based at our pharma customer’s site in Langkampfen. Next to the base salary, we...

  • Talent Acquisition Business Partner

    vor 1 Woche

    Langkampfen, T, Österreich Novartis Vollzeit

    **Summary**: The purpose of your role is to support the Research and Development business in providing top talent to the client organization with appropriate talent to fill open positions; to provide excellent recruitment, to be a strategic partner to the client groups and to contribute to making the Staffing function a Center of Excellence. **About the...

  • Procure to Pay

    vor 2 Wochen

    Langkampfen, T, Österreich Novartis Vollzeit

    386135BR **Procure to Pay (P2P) Associate (M/F/d)**: Austria **About the role** **About the Role**: The purpose of the Procure to Pay (P2P) Associate is to support and complete all tasks in accounts payable solutions and be part of the wider financial accounting team. **Key Responsibilities**: Your responsibilities include, but are not limited to: Your...

  • Process Support Unit Lead

    vor 2 Wochen

    Langkampfen, T, Österreich Novartis Vollzeit

    **About the Role**: **Your key responsibilities**: Your responsibilities include, but are not limited to: - Lead the process unit team of aseptic experts as a center of excellence for sterile manufacturing. Coordination and planning of all non-operational activities related to sterile manufacturing (concepts for sterile manufacturing processes, quality and...

  • P2P Associate – 50

    vor 1 Woche

    Langkampfen, T, Österreich Novartis Vollzeit € 47.532 - € 60.000 pro Jahr

    SummaryLI-HybridLocation: Schaftenau, Austria Please note: This is a temporary position for the duration of 1 year. This role is all about turning numbers into insights that drive smart decisions. You'll play a key part in ensuring financial data is accurate, compliant, and delivered on time, while supporting managers and senior colleagues with analysis...

  • Teamlead Customer Success

    Vor 3 Tagen

    Innsbruck, T, Österreich Rateboard GmbH Vollzeit

    Über unsRateBoard zählt zu den am stärksten wachsenden Hoteltech-Unternehmen im deutschsprachigen und italienischen Raum und ist Teil der Zucchetti Group, eines der größten IT Unternehmen in Europa.Mit rund 40 Mitarbeitenden unterstützt das SaaS-Unternehmen Hoteliers dabei, ihre Preisstrategie intelligent, datenbasiert und profitabel zu steuern. Mit...

  • Junior Customer Support Manager

    vor 1 Woche

    Innsbruck, T, Österreich Cura Marketing GmbH Vollzeit € 42.000 - € 55.000 pro Jahr

    Teilzeit 20-30h pro WocheInnsbruck, Hybrid (80% Telearbeit)ab Januar 2026Wer sind wir? Die CURA Cosmetics Group ist ein werteorientiertes Unternehmen, das Verantwortung übernimmt für das Wohl seiner Mitarbeiter:innen, Kund:innen, Partner:innen sowie des Planeten. Wir wollen Schönheit und Wohlgefühl in das Leben vieler Menschen bringen....

  • Assistant, Customer Service STIWELL

    Vor 7 Tagen

    Innsbruck, T, Österreich MED-EL Vollzeit € 37.361 - € 60.000 pro Jahr

    STIWELLInnsbruck, ÖsterreichFachkräfteVollzeit 38,5hUnbefristetIhre AufgabenAktive Mitwirkung beim Aufbau und der Weiterentwicklung von Vertriebsstrukturen mit Fokus auf Deutschland und die SchweizEigenverantwortliche Abwicklung des Verleihgeschäfts inklusive Rechnungsstellung an Krankenkassen und Patient*innenPersönlicher sowie telefonischer Kontakt mit...