Customer Service Coordinator

**Customer Service Coordinator (f/m/d), NVS, Schaftenau, Austria**

30 Millions This is the number of units we will ship to more than 90 countries all over the world this year alone. In close alignment with our customers, internal stakeholders and external partners we develop the best possible strategy of order execution. As a team we manage upcoming changes and challenges to ensure continuous supply.

**Your key responsibilities**:
Your responsibilities include, but are not limited to:

- Provide tactical oversight on all customer service operations, portfolio and projects in the department.
- Drive operational efficiency projects in developing and implementing new policies and procedures to achieve supplier delivery performance targets
- Processing and preparation of planning data and identification of fluctuation in demand
- Monitoring customer service performance and follow-up of Key Performance Indicators for customer service (One Time In Full, Supplier Confirmation Performance)
- Distribution of marketing samples, stock optimization of market supply (handling of rush orders, avoiding stock out in markets, etc.) and organization of return to supplier process
- Provide training and coaching to customer service agents
- Support launch of new products or brands

**Commitment to Diversity & Inclusion**:

- Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve._

**Minimum requirements**

**What you’ll bring to the role**:
**Essential**:

- High school degree (AHS, HAK, HBLA, or similar) and experience in customer service or a similar position
- Fluent in German and English
- High communication skills, both written and verbal
- Stakeholder management and strong organization skills
- Collaborative mindset and problem solving skills with a high degree of flexibility
- ERP skills (ideally SAP)

**Why Novartis?**

769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying

**Imagine what you could do here at Novartis
**In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, learning and development options as well as worldwide career opportunities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 49.804/year (on a full time basis). We also offer a potential market oriented excess payment in line with your experience and qualifications. We are open for part-time and job sharing models and support flexible and remote working where possible.

**Commitment to Diversity & Inclusion**:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Our recruitment decisions are based on selecting the best person for the job, regardless of gender, religion, age, colour, race, sexual orientation, nationality or disability.

**Division**

Operations

**Business Unit**

LARGE MOLECULES

**Country**

Austria

**Work Location**

Schaftenau

**Company/Legal Entity**

Sandoz GmbH

**Functional Area**

Technical Operations

**Job Type**

Full Time

**Employment Type**

Regular

**Shift Work**

No

**Early Talent**

Yes