Key Account Manager

remote type- Field Based- locations- Vienna - Austria- Dortmund - Germany- time type- Full time- posted on- Posted Today- job requisition id- JR08567 About Us: Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth, expanding our services and global presence. With strong private equity investors, Advent International and Eurazeo, we have the financial capital and expertise to grow our capabilities and reach through acquisitions. Our mission is to create a world of connected commerce where payments are simple, secure, and seamless, enabling our partners to deliver exceptional experiences to their customers. Your Role: We are seeking a motivated and dynamic person to join our PMS Key Account Management team. You will play a crucial role in satisfying, retaining, cross-selling, and upselling to our valued customers. Picture yourself as the conductor of an orchestra, harmonizing various departments and stakeholders to ensure a seamless and positive customer experience. What you will do: - Commercial Focus: Drive revenue growth through identifying upsell and cross-sell opportunities, negotiating contracts, and meeting booking quotas. Collaborate with global peers to maximize revenue potential. - Customer Satisfaction: Serve as the central point of contact, understanding customer needs and challenges, and ensuring a seamless experience. - Support: Provide vital support to customers, addressing concerns and coordinating with Ops teams for effective solutions. - Collaboration: Work closely with cross-functional teams, including Support, Pre-sales, Solution, Implementation, Finance, Marketing, and Executive Sponsors, to meet customer demands. - Customer Advocacy: Articulate customer needs and pain points to internal teams, driving improvements in service and product offerings. Personal KPIs: - New Bookings: Secure new contracts and drive revenue growth. - Revenue Ramp: Ensure new and existing customers achieve expected revenue generation through effective ramp-up. - Cross-sell and Upsell Bookings: Expand product usage and introduce new products to existing customers. Key Activities: - Manage a portfolio of named accounts, creating individualized account plans. - Monitor customer performance and coordinate resolutions for discrepancies. - Conduct Quarterly Business Reviews (QBRs) to review performance and identify business opportunities. - Track and maximize revenue/volumes against forecasts for new accounts/products/services. - Coordinate and negotiate renewals, repricing activities, and ensure compliance with regulatory changes. - Maintain updated customer information in Salesforce and other repositories. - Take accountability for major incident resolutions, coordinating with stakeholders for rapid service resumption. Who you are: - Strong communication, relationship-building, and problem-solving skills. - A "growth and collaboration” mindset, focused on building trust and growing business through support and relationship-building. - Proven experience in sales or business development within the hotel technology landscape. - Experience in the hospitality industry, with good knowledge of property management systems (PMS) and payment processing, FinTech, and regulatory frameworks advantageous. - Willingness to travel within the designated sales territory. - Experience with Protel property management system (PMS) or similar product is essential. Why Planet: Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. For more information about our company, visit Planet's About page. About US - Company Background- Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.- Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.- With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.