Guest Relations Manager

**Additional Information** **Job Number**25013407 **Job Category**Rooms & Guest Services Operations **Location**Vienna Marriott Hotel, Parkring 12a, Vienna, Austria, Austria, 1010 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Join Us** **What sets the Front Office Team apart?** We are a diverse team that gets along great and fulfills our guests' wishes every day. Years of experience on one side and young, dynamic employees on the other make for a lively team that enjoys working together. **What will you do?** - Taking care of our international guests, as well as our VIP and regular guests. - Organization and competent fulfilling of guest requests. - Professional complaint management. - Taking on Manager on Duty responsibilities. **What makes you stand out?** You can handle hectic situations during peak times well, keeping a cool head and staying focused on your role and your team. You have a strong sense of responsibility and an eye for detail. You have already gained relevant experience and bring a natural warmth and friendliness to the role. **What do we offer?** - The Marriott philosophy is to "put people first" We work together every day to provide you with a secure, warm, and exciting workplace. - Free meals in the employee restaurant (culinary and culturally adapted). - Perfect equipment for your daily work. - Structured onboarding process. **What is important to us?** - **Your well-being**: Health offers and employee events. - **Your opinion**: Annual employee surveys. - **Your development**: Ongoing feedback and development discussions. - **Your relaxation**: Employee-family-friends benefits for accommodation offers & 20% F&B discount on your consumption in all Marriott International Hotels. **Would you like to move from your living room to the most vibrant living room in Vienna?** Your Front Office / Guest Relations Team looks forward to welcoming a new team member **This is our DNA - warm, stable, excellent, pioneering, connecting, Austro-American. If one or more of these values resonate with you, we would be delighted** We offer a monthly salary starting from EUR 2,178 gross for full-time employment, with a guaranteed overpayment appropriate to your experience and qualifications. **Marriott International** is committed to implementing an inclusive corporate culture as an employer and hiring employees with diverse backgrounds. Mrs. Susan Schulze-Schuricht Director of HR Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.