Senior Technical Support Specialist Life Sciences

Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence. Beckman Coulter Life Sciences is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives. Frequently interacting with various departments on all support and management levels as well as with customers over a vast geography, the incumbent works independently and self-organized, prioritizes his activities to ensure that key milestones are achieved and develops continuously his skills. **You will be responsible in the product line**: Flow Cytometry and Cell Sorting systems. **Responsibilities**: Assist field service engineers with troubleshooting the most difficult problems in high pressure situations; Communicates regularly with customers and field service engineers to learn about their business challenges and requirements Conduct formal in house and external field service, distributor and customer trainings. Managing Call Escalations - ability to identify, own and track any issues with an account, according to call escalation procedure, to reach resolution. Internal and external customer satisfaction in all aspects of the job. Increased through put, decreased downtime and regular upgrades. A clear advocate for the customer (internal and external) and a steward for the company, drives a sense of urgency to ensure customer needs are addressed promptly and with an emphasis on a “first time fix”. Continuous desire and demonstrated ability to advance knowledge on product, is use in the marketplace and it’s position relative to competitive products. Demonstrate ability to utilize proper statistical techniques to review service data to interpret, propose actions and next steps to investigate to root cause develop countermeasures and monitor for timely determination of effectiveness. **Requirements**: Bachelor’s degree in Engineering or similar long >7 years of field experience. Strong deductive reasoning and problem-solving skills. Ability to work independently, make fast decisions and prioritize tasks. Strong interpersonal and communication skills. Excellent English (written and oral), an additional language would be an asset. Highly computer literate (especially in Excel, PowerPoint, and Oracle a plus). **Location**: At our new upcoming Training and Support Center in Vienna/Austria Willingness to travel 30% + nationally and internationally. **We offer you**: At Danaher, you have the opportunity to advance your career in a way no other company or environment can We’re on a constant quest to make things better—for our customers, our company and the world. In your day-to-day work, you are part of it as well, and your professional life makes sense Beckman Coulter as Danaher will offer you a qualitative way of working, on an everyday basis. When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you’ve ever wondered what’s within you, there’s no better time to find out.