Customer Support Internship

At Mimo, we believe that coding can open doors to careers and opportunities like few other skills. That's why we've rallied around the common goal of making coding universally accessible.

We're looking for a Customer Support Intern to join our Customer Support Team for a **5-week summer internship starting August 21**. You’ll be on the frontlines of supporting our learners, listening to their feedback, and sharing their experiences with other teams, helping us become the largest tech school and helping millions learn to code.

**What you’ll be doing**:

- You'll provide timely, thoughtful **help to resolve our learner's requests** through multiple channels.
- You’ll collaborate closely with quality assurance, **passing on user feedback** as necessary.
- You’ll **help educate and provide useful troubleshooting steps** for technical issues that our learners face on iOS, Android, and the web.
- You’ll **engage with learners** in the forums and keep a finger on the pulse of the Mimo community.

**Requirements**:
**You’ll thrive in this role if**:

- **You're great with people.** Responding to customer requests can be challenging, but you are able to hone your people skills and your composure to help you de-escalate situations without taking an individual's opinion or mood personally.
- **You love learning and bring a passion for technology.** You have some knowledge of a programming language (or know what they are), and you’re eager to build on your knowledge and learn more about the software development ecosystem.
- **You care about the learner experience.** You are invested in ensuring our learners’ success. Your focus is on delivering value and being the voice of our learners.
- **You’re a problem solver.** You love solving problems and show initiative to find solutions to root causes with patience and empathy.
- **You’re fluent in English**. From writing sincere apologies to surprising people by reframing conversations, you approach every opportunity as a chance to deliver a meaningful experience and ultimately make our learners smile.
- **You're collaborative by nature**. You inspire and motivate other team members to help unravel our learners' problems.
- **You’re a remote-work advocate**. You value asynchronous, written communication and can express yourself concisely.

**How we work**
- We ask that you be located in **Vienna, Austria,** and that you can come to the Vienna office during the first few weeks to better support your learning process. However, most of the time, you will work remotely.
- We love **working async;** you can set your own pace and schedule.

**Our global perks and benefits**
- Your monthly salary will be **€1,111.50** gross for a full-time (38,5h/week) position.
- You will get **2,5 days of paid vacation** in addition to Vienna’s public holidays and **paid sick leave**.
- To give our menstruating team members the time off to cater to their health when needed during their menstrual cycle, we offer up to **2 days of paid menstrual leave** per month.
- The chance to help us build a world-class product and positively impact millions of aspiring developers.

**Our 4-step hiring process, in a nutshell**
- You’ll first have a video call with a member of the People team for a **quick get-to-know chat.**:

- Then, **you’ll be given a take-home challenge** to work on. Don’t worry; we know you have many things on your plate, and good things take time. You won’t be given a deadline.
- Next up is an **interview** to show off your skills to the hiring manager.
- Lastly, you’ll meet your **potential future peers** for a laid-back conversation.
- If everything goes silky smooth, you’ll receive an **offer** from us shortly after. Fingers crossed

**About us**

With the Mimo app, we've made it easy and fun for more than 15 million beginners to start coding on the go and build up their confidence to pursue a career in tech. From bite-size coding exercises to full-fledged projects, we’re helping our learners form a habit of coding and reach university-level learning outcomes. And with the launch of cohort-based programs, we’re well on our way toward becoming the world’s largest tech school. If you, too, want to help millions of people learn to code and eventually become developers, this is your opportunity to shape the future of tech education.