Service Excellence Manager Europe

vor 2 Wochen

Wien, Österreich G4S Secure Solutions AG (Wien) Vollzeit

**Service Excellence Manager Europe (M/F/d)**:
**Fulltime (40h) and permanent**: As part of the Allied Universal Group, G4S is the world's largest company in the field of
**integrated security solutions **with around 800,000 employees. In Austria, we are one of the country's leading security companies with around 3,000 employees. Our broad portfolio in the field of
**security technology **(video, alarm, access and fire detection systems, security software and data analysis) in combination with a strong presence of
**security personnel **in Austria enable us to develop the best possible and most cost-efficient security solution for our customers. In your role as 'Service Excellence Manager Europe' (M/F/d) you will be the interface between the different divisions and business units in Europe. As a professional with strong project management skills, improving EBITDA through direct cost improvement initiatives will be your main task.
**Your Tasks**:

- Develop and deploy tools for operations that enable better productivity, cost and quality of service
- Improve data availability, accuracy, visualization and analysis in operations
- Identify and implement best productivity practices and standards within operations
- Collaborate with IT to implement systems for operations
- Support the business on restructuring programs focused on direct cost
- Prioritize those initiatives or programs that maximize the value to the company
- Keep the Europe Region CEO updated on plans, projects and results

**Your Profile**:

- Bachelor’s degree or equivalent education
- B2B services and/or consulting experience
- Proven experience in leading operation roles or in project management
- Strong analytical skills, understanding of basic financial concepts
- Excellent project management and change management skills
- Well developed communication and interpersonal skills
- Have drive and self-motivation and are able to work well under pressure
- Teamwork and the ability to foster good working relationships
- Influencing and negotiation skills (without hierarchy)
- Lean Six Sigma experience is an advantage
- Experience working remotely with other departments and with managers beneficial
- Availability to travel internationally
- Fluency in English is a must. Other languages are an advantage

**Our Offer**:

- Performance-oriented, above-average payment and attractive bonus systems
- Personal and professional development opportunities through our various training programmes
- Versatile and responsible area of responsibility in a family team of an international corporation
- Pleasant and collegial working atmosphere
- Flat organizational structures and short decision-making processes
- Crisis-proof job in a successful, growing traditional company
- Flexible working hours, home office / remote working, easy to reach by public transport
- Company car - also for private use

For this position the basis for negotiation on a full-time basis is € 85.000. gross per month with willingness for overpayment depending on concrete qualifications and professional experience.

For further questions, please contact Zahra Anjum via Phone
- oder Vollzeit_ _Part-time or full-time_ _Částečný nebo plný úvazek_

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