Technical Writer

Technical Writer - Europe (60%, Fully Remote)

**About us**
At LimeFlight, we're revolutionizing inflight service management with an innovative SaaS solution, helping airlines significantly reduce food waste, fuel consumption, operational costs, and CO₂ emissions. Our vision is clear: creating a sustainable, zero-waste future for aviation. Join our agile, fully remote team, dedicated to making a meaningful environmental impact through cutting-edge technology.

**Role Overview**

As a Technical Writer, you will report to our Head of Communications and collaborate closely with the Product Team to create a high-value, clear and easy to understand product documentation.

**Key Responsibilities**
- ** Own the Documentation Process**: Take full ownership of the end-to-end documentation lifecycle, from planning and content creation to review, approval, and publication.
- ** Create and Edit Technical Documentation**: Write, edit, and maintain comprehensive user manuals, product documentation, and helper texts to ensure users have clear and accurate information.
- ** Develop Instructional Materials**: Design clear and concise step-by-step instructions for users, incorporating screenshots, diagrams, and videos when necessary to enhance understanding.
- ** Update Learning Materials**: Regularly update internal and external learning materials to ensure all teams know how to use the solution effectively.
- ** Update and Revise Existing Documents**: Regularly update existing documentation to reflect new features, improvements, or changes in the products.
- ** Ensure Consistency and Clarity**: Review documents for consistency in style, tone, and terminology to ensure clarity for diverse audiences.
- ** Manage Version Control**: Track document versions and revisions to maintain accurate historical records and ensure the latest information is always available.
- ** Develop Help Systems**: Build and maintain user-facing help systems, FAQs, and troubleshooting guides to assist users in resolving issues independently.
- ** Prepare Release Notes**: Write detailed internal and external release notes for software updates highlighting new features, bug fixes, and changes.
- ** Conduct Usability Testing**: Collaborate with QA teams to test documentation for accuracy and ease of use, incorporating feedback for continuous improvement.

**What will make you successful**
- ** Technical Writing**-**1-2 years of professional experience in technical writing, preferably within the aviation industry or a similarly complex technical environment.
- ** Proficiency in Writing Tools**- Familiarity with content management systems (CMS) such as Paligo, and strong working knowledge of documentation tools including Microsoft Word, Excel, and PowerPoint.
- ** Aviation and Inflight Services Knowledge**-**Understanding of aviation industry standards and workflows, particularly in areas such as load planning, meal planning, flight ordering, and inventory management.
- ** Learning Development** - Ability to design and structure content for educational purposes, supporting user onboarding, team training, and product adoption through well-organized and engaging learning materials.
- ** Version Control**- Experience managing document versions and revisions to ensure accuracy, traceability, and up-to-date information.
- ** Usability Testing**- Ability to conduct usability testing for documentation to validate clarity and effectiveness, incorporating feedback to drive continuous improvement.
- ** Visual Content Integration**- Competence in creating and integrating visual assets such as screenshots, diagrams, flowcharts, or videos to support written content.
- ** Cross-Functional Collaboration**- Strong collaboration skills to work effectively with product, development, QA, marketing, IT, and customer service teams.
- ** Attention to Detail**- Exceptional attention to detail to maintain consistency in style, tone, structure, and terminology across all content.
- ** Language Proficiency**- Excellent written and verbal communication skills in English (C1 level or higher), essential for creating clear, concise, and user-friendly documentation.

**Human Skills**
- ** Problem Solving Skills** - The ability to approach challenges with a curious and solutions-oriented mindset. This includes identifying gaps in information, asking the right questions, and collaborating with others to clearly communicate complex ideas.
- ** Communication Skills** - The ability to convey information clearly and effectively, both verbally and in writing. Strong communication also involves active listening and the ability to adapt your message to different audiences.
- ** Creativity** - Thinking outside the box to develop innovative ways of presenting information and solving content-related challenges.
- ** Motivational Skills** - The ability to inspire and align others by clearly conveying the product vision in a way that is engaging, persuasive, and universally understood.
- ** Teamwork