Team Lead Intake and Operations Support

Position Title**: Team Lead Intake and Operations Support**
Duty Station**: Vienna, Austria**

Classification**: Professional Staff, Grade P5**
Type of Appointment**: Fixed term, one year with possibility of extension**
Estimated Start Date**: As soon as possible**

Closing Date**: 19 November 2024**
- Established in 1951, IOM is a Related Organization of the United Nations, and as the leading_
- UN agency in the field of migration, works closely with governmental, intergovernmental and_
- non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the_
- benefit of all. It does so by providing services and advice to governments and migrants._

IOM is committed to a diverse and inclusive work environment. Read more about diversity and

Applications are welcome from first
- Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands;_
- Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic_
- Republic (the); Madagascar; Marshall Islands; Micronesia (Federated_
- States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Saint Lucia;_
- Samoa; Sao Tome and Principe; Solomon Islands; Suriname; The Bahamas;_
- Tonga; Tuvalu; Vanuatu_

**_ Context:_**

The Office of Internal Oversight (OIO), inter alia, undertakes investigations into alleged
violations of IOM’s regulations, rules and relevant administrative instructions, such as but not
limited to, fraud, theft and embezzlement, corruption, sexual exploitation and sexual abuse,
abuse of privileges and immunities, abuse of authority, workplace harassment, bullying,
whistle-blower retaliation and/or other acts of omissions in conflict with the general obligations of
IOM personnel. OIO is seeking applicants with experience in conducting investigations
concerning the areas of misconduct identified above. When necessary, the position may require
occasional international travel, which could include travel to hardship locations.

Under the supervision and direction of the Deputy Director, the Team Lead Intake and
Operations Support will be responsible for the following duties:
**_Core Functions / Responsibilities:_**

1. Intake: Manages the OIO intake function, including, categorizing and prioritization of
allegations. Directs and undertakes preliminary assessments of allegations to determine
relevance and credibility. Proposes action to close cases or assign cases for investigation where
appropriate. Produces high quality case assessments, closure and referral notes and other
investigation documents.

2. Quality assurance: Oversees and conducts quality review of investigation reports and other
investigation documents to ensure high quality and legal sufficiency of all OIO work products.

3. Policy and reporting: Leads and undertakes policy development for the Investigation function
to ensure compliance with best practices for the conduct of investigations. Provides legal and
policy advice to investigators, as required, to ensure investigations conform with established
regulatory frameworks. Provides periodic reports on the status and results of investigations
(including reporting performance against key indicators), including case management statistics
to internal and external stakeholders, as required.

4. Digital forensic: Manages and supervises digital forensic services to assist investigations,
including through collection, recovery, analysis and preservation of electronic evidence in
accordance with applicable processes and procedures. Prepares detailed clear and concise
forensic analysis reports in accordance with best industry practices.

5. Coordination: Liaises with the IOM officials in legal, risk management, ethics, human
resources and other relevant offices at IOM in relation to case intake and/or referral of matters
for consideration by other units (including on prevention, awareness and response activities).
Liaises with the investigation divisions of other international organizations and with national
anti-corruption and law enforcement agencies on methodology and quality assurance issues, as
appropriate; Supports external quality assurance reviews, as required.

6. Other tasks: Contributes to the ongoing development of professional practices within OIO.
Participates in the implementation of the OIO learning and training development plan.

7. Performs such other duties as may be assigned.

**_ Required Qualifications and Experience:_**

**Education**
- Master’s degree in Law, Investigation, Management, Finance, Audit, or a related field from an

accredited academic institution with ten years of relevant professional experience; or,
- University degree in the above fields with twelve years of relevant professional experience.

**Experience**
- A minimum of 10 years of progressively responsible professional experience in

conducting/managing complex administrative and/or forensic fraud investigations and/or policy
development and conducting quality assurance reviews and assessments in the field of
inves