Service Delivery Team Leader North

Internal Opportunity
Workforce Team Leader - Community (Annual Leave Coverage)
The next step in your career
A rare opportunity has arisen to perform higher duties from 28th April 2025 to 20th June 2025, ideally for one of our already amazing frontline workers, to grow your career into leadership with ACH Group.
You will be joining a highly supportive team who have a passion for our frontline workforce delivering exceptional, professional & person-centred customer care.
In this part time leadership role, you will connect with other teams, to enable our community Support Workers in the Northern region to flourish.
**The role**:

- Drive and contribute to a customer centric organisation that ensures the customer is at the heart of ACH Group
- Conduct On the Job developmental appraisals of workers in the homes of customers
- Conduct regular communication and training huddles with your team
- Responsive to staff requests for assistance
- Provide feedback, mentoring and coaching of staff
- People management, recruitment, induction and onboarding
- Ensure the team perform their role in accordance with legislative requirements
- Management of customer complaints and escalations relating to your team
- Support organisational change and actively contribute to the effectiveness of the Workforce leadership team to achieve organisational objectives, goals and outcomes

About You
- Demonstrated experience and passion to lead people
- Outstanding communication skills and ability to build positive working relationships with internal stakeholders, peers and direct reports
- Experience in complaint resolution
- Skills to be able to use MS Office at an intermediate level; MS Excel, MS PowerPoint and MS Word
- Skills to use a range of databases and capacity to learn software systems quickly
- As this role requires travel within Adelaide, please note that a drivers licence and vehicle is a must.
- Studying towards Certificate IV in Leadership & Management or a similar business discipline and / or demonstrated experience in a similar role would be desirable

**If you want to join our amazing team, we can offer you**:

- Friendly and inclusive culture, supporting diversity and employee wellbeing
- Free on-site flu vaccination program
- Financial advice for HESTA members, our preferred superannuation supplier
- Wellbeing program including free employee assistance program
- Recognition program acknowledging significant contributions
- Salary packaging to maximise your take home pay
- Discounted Corporate Membership - Health Insurance - BUPA

ACH Group is a not-for-profit organisation in the Health Care Sector. This means that you can salary package up to $15,900 per annum for living expenses and $2,650 for meals/entertainment to reduce your tax. We also offer a range of perks through our Employee Benefits Program (eg. discounted private health).
**How to Apply**: Press ‘Apply’ now.
**Applications close**: Friday 4th April, 2025
ACH Group celebrates and encourages workforce diversity and does not discriminate on the basis of gender, age, race, sexual orientation, gender identity, religious beliefs, disability or any other basis.
**About ACH Group**: At ACH Group we believe that older people should feel valued, respected, connected in their communities and supported to live a good life.
We love what we do, aren’t afraid to take action, constantly put our hands up for challenges and celebrate the uniqueness of our community. Most importantly, we bring our best.
If you share our belief, join our team of 1800 employees and hundreds of volunteers and take delight in knowing that you're making a contribution to the lives of older people. You'll do so while enjoying a rewarding career pathway, ongoing training, competitive salary options and a passionate, flexible workplace.