Head of Customer Experience

vor 2 Wochen

Wien, Österreich Dr. Ansay Vollzeit

**Shape the next chapter of patient-centered healthcare — with elegance, speed, and heart.**

At **DrAnsay**, we’re one of Europe’s fastest-growing digital health platforms, giving thousands of patients seamless access to medical cannabis. With a bold vision and AI-first approach, we’re building a healthcare experience that’s intuitive, personal, and loved by our users.

As **Head of Customer Experience**, you’ll join a high-talent, high-trust environment where CX is strategic. You’ll lead our next wave of scale with creativity and precision — designing smart, human-centric systems that power satisfaction and growth.

**What you’ll do**
- ** Lead and scale** a lean, multilingual, automation-first support team
- ** Design the CX architecture** across support, lifecycle, logistics, and retention — powered by AI and smart tooling
- ** Implement automation** that enhances speed and satisfaction: GPT-based flows, internal copilots, proactive nudges
- ** Build insight loops** with Product, Tech, and Marketing — turning patient feedback into growth
- ** Standardize operations** with clear ownership, smart SOPs, and scalable processes
- ** Act as the voice of the patient** in strategic decisions — bringing empathy, clarity, and data to the table

**What you bring**
- 5+ years in CX, Lifecycle, or Operations — with at least 2 years in a leadership role
- Proven experience scaling CX in fast-growing or tech-driven environments
- Deep knowledge of support platforms, automation tools, and performance metrics
- Strategic mindset, hands-on execution, and a love for building clean systems
- Strong communication — clear, direct, and inspiring across functions
- Bonus: healthtech, regulated markets, or medical cannabis experience
- Based in or near the EU time zone (±2h)

**What We Offer**:
**#Healthy420**: Be part of the future of healthcare, enabling safe access to medical cannabis.
**#AttractiveCompensation**: Enjoy a top-notch salary.

**#CreativeFreedom**: Your ideas matter—bring them to life

**#TeamSpirit**: Collaborate with passionate small teams that make a big impact.

**#GrowthOpportunities**: Dedicate time to personal development and continuous learning.

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