Cloud Security Solution Architect

Vor 3 Tagen


Wien, Österreich Microsoft Vollzeit

With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Become part of the Austrian CSA-Team and join a powerful multidisciplinary team of industry experts committed to bringing knowledge and excellence to our customers.

In the Customer Success team we are looking for people with a passion for delivering customer success. As a
**Cloud Security Solution Architect** you will enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your Security expertise you will lead technical conversations with customers to drive value from their MS investments, including identifying resolutions to issues blocking customer success projects. This opportunity will allow you to accelerate your career growth, honing your technical and collaboration skills, and deepening your cloud expertise. This role is flexible in that you can work up to 70% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond

**Responsibilities**:
**Customer Centricity**
- Customer Satisfaction - Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Security expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes
- Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

**Business Impact**
- Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's Security value proposition and get value from their investment in the Microsoft technology.

**Technical Leadership**
- Learn It All: Demonstrate Self Learner mindest through continuous alignment of individual skilling to team/area demands and Customer Success goals
- Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, priotitize IP re-sure and learn from others

to help accelerate your customers transformation journey.

**Qualifications**:
**Required/Minimum Qualifications**
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND relevant experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development or architecture

OR

equivalent experience.

**Additional or Preferred Qualifications**

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND relevant experience in cloud technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development or architecture

OR

Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND relevant experience in cloud/infrastructure technologies, technology solutions, practice development or architecture

OR

relevant experience working on technical projects

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

SECFY23H1



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