Desktop Support Engineer

Vor 2 Tagen


Wien, Wien, Österreich Apprize Technology Solutions Vollzeit


We're Hiring: Deskside Support Engineer – Level 2 | Vienna, Austria (Full-Time)

Looking for an experienced
L2 Deskside Support Engineer
to join our IT Support team in Vienna

You'll handle escalated technical issues, lead troubleshooting, and support enterprise systems.


Mandatory Skills:

  • 3–5 years in Deskside / IT Support roles DSSL2
  • Strong expertise in
    Windows OS, macOS, Active Directory, Office 365
    DSSL2
  • Hands-on experience with
    SCCM, Intune, JAMF
    or similar endpoint tools DSSL2
  • Knowledge of
    networking fundamentals
    & enterprise application troubleshooting DSSL2
  • Experience with
    ticketing systems
    like ServiceNow / Jira DSSL2


Nice-to-Haves:

  • ITIL Foundation, CompTIA Network+, Microsoft Modern Desktop certifications DSSL2
  • Experience supporting system upgrades, migrations & deployments


Key Responsibilities:

  • Resolve L2 escalations & perform root-cause analysis
  • Manage devices, user profiles, permissions & GPOs
  • Collaborate with infra/network/app teams
  • Improve processes & maintain documentation


Location:
Vienna, Austria (Onsite)



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