Customer Service Representative

As a Customer Service Representative, you will play a key role in supporting our customers by ensuring smooth order processing, timely communication, and effective issue resolution. You will work closely with internal teams to deliver a seamless customer experience and uphold our commitment to service excellence.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us

Bei BD legen wir Wert auf Zusammenarbeit vor Ort, da wir glauben, dass sie Kreativität, Innovation und effektive Problemlösung fördert, die in der schnelllebigen Gesundheitsbranche unerlässlich sind. Für die meisten Positionen verlangen wir mindestens 4 Tage Präsenz im Büro pro Woche, um unsere Kultur der Exzellenz zu erhalten und reibungslose Abläufe zu gewährleisten, während wir auch die Bedeutung von Flexibilität und Work-Life-Balance anerkennen. Remote oder Außendienst Positionen haben unterschiedliche Arbeitsplatzvereinbarungen, die in der Stellenanzeige angegeben werden.

• Manage customer orders, returns, and exchanges using JD Edwards (JDE) ERP system.
• Provide prompt and professional responses to customer inquiries via phone, email, and other channels.
• Coordinate with internal departments (Sales, Supply Chain, Finance, etc.) to resolve issues and ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Monitor inventory and delivery schedules to ensure timely fulfillment of customer orders.
• Support complaint handling and follow-up processes in line with company policies.
• Contribute to continuous improvement initiatives within the customer care function.

• High school diploma or equivalent experience
• Experience in customer service or order management would be preferred.
• Experience with JD Edwards (JDE) or similar ERP systems would be preferred.
• Strong communication skills and customer focused approach.
• System oriented person.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Meticulous with some problem-solving skills.

Click on apply if this sounds like you

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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