Implementation Partner

Vor 2 Tagen

Wien, Wien, Österreich Helu Vollzeit


Your mission

We are looking for a Junior Implementation Analyst, who is a graduate or already has some work experience and is eager to learn how our software works in its details. You can empathize with customers and help them to reach the next level using our software.  You should be willing to learn book keeping & accounting, learn how to implement Helu for our  customers, conduct implementation calls, record product support videos, help customers with issues and build a bridge to them. You are a quick learner, smart and solution-oriented, are good at reading customers and have empathy. You take ownership over topics, show self-initiative, are analytical and can break down larger work topics into small packages. 



Your responsibilities

  • Own the onboarding & implementation of new customers

  • Iterate and improve our customer onboarding journey as part of our success process

  • Support our senior implementation partner in the implementations

  • Be part of our implementation and success team, by directly answering customer questions

  • Conduct interviews and calls with our customers, guide them through the implementation

  • Build and maintain processes, to organize and automate the scaling of dozens of implementations via our CRM tool Hubspot

  • Build knowledge around DATEV as an accounting software with our senior partner as mentor 

  • Become a domain expert in accounting & DATEV

  • Test the usability of new product features, to improve user friendliness

  • Collect customers feedback directly in calls with the overall goal to improve our NPS score



Your skills

  • You want to make customers successful by making sure they can use our software flawlessly

  • High level of organization that ensures no tasks are missed

  • Be obsessed with our customer success, so much that close relationships emerge

  • Be precise, detail-oriented and straightforward

  • Be knowledgeable in accounting and open to learn DATEV

  • Have a calm, but secure character that helps in resolving tricky situations with customers

  • Good knowledge in the book keeping



You can expect:

  • Being a part of a highly motivated and experienced international team 

  • Flexible working hours and lots of responsibility

  • A workplace in the heart of Vienna



Why us?

Helu empowers business leaders to take the right strategic decisions via modern financial management. Our mission is to help companies  plan, forecast and analyze all their data in one place. Our headquarters are based in Vienna, Austria. We're a team of experienced,  international professionals who are looking for  talented,  ambitious and experienced people who want to build a great company with us. 



About us

Helu is the leading FP&A software on DATEV.

As successful Austrian scale-up tech company that raised $10m Series A recently, we help business leaders plan forecast and analyze their performance with any data. We are an experienced team with strong values and look for well-rounded people who think long term and love new technologies. 

Every three months, the Helu team meets for an office week in Vienna, where we work on our company culture, our values, and a healthy team spirit. Colleagues work together, get to know each other better, explore Vienna, do sport activities, party and have fun. 

The company is founded by a successful serial-entrepreneur and backed by numerous unicorn founders and renowned investors (Bitpanda, Wefox, Atlantic Labs). 


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