Customer Support Agent

Vor 4 Tagen

Wien, Wien, Österreich Funstage Vollzeit € 30.000 - € 50.000 pro Jahr

For our subsidiary Funstage, we are currently searching for a
Customer Support Agent (f/m/d)
who will take care of our online gaming platforms and apps to support our customers via email, chat and on social media.

Your tasks

  • Respond promptly to incoming communication with a high level of service ensuring player satisfaction and handling of all general enquiries
  • Assisting players through email, live chat and inbound phone calls
  • Providing our customers with the best level of service
  • Provide technical support with common problems such as cookies, browsers and updates
  • Report customer issues to the team leader and relevant internal departments where applicable
  • Acquiring a good understanding and knowledge of our products, including slot games, sports betting, casino, live casino
  • Provide explanations to customers about our product/site/policies
  • Keep up to date with new information/procedures
  • Supporting and guiding customers with all requests and escalating and following up where necessary
  • Ensure quality assurance, KPI's and SLA's are met
  • Responding to player comments on our social media channels
  • Working with a dynamic team, for a support office open 365 days per year
  • Support primarily on weekends and public holidays
  • Work is scheduled on shift basis (3 shifts, 08:30-17:00, 11:00-19:30, 12:30-21:00)

Your profile

  • Experience with customer support is an advantage
  • Very good PC-skills (typing and usage of different tools)
  • German writing skills: C1 or higher is mandatory
  • English writing skills: B2 or higher is mandatory

Our offer

We believe great work happens when people feel supported, inspired, and balanced. By supporting our employees, we create an environment where everyone thrives and reaches their full potential. That's why we provide:

  • Flexible working hours and a hybrid model that fit your lifestyle, backed by a strong culture of work-life balance
  • A dedicated training budget to explore new skills, deepen your expertise, and shape your career journey
  • A welcoming office atmosphere at our Vienna HQ with daily fresh fruit, a wide range of teas, fair-trade coffee, and meals at our company-subsidized restaurant
  • Subsidized public transportation, plus access to pool e-bikes and e-cars — for both business and personal use
  • Plenty of ways to stay active and connected, from our on-site fitness room and MyClubs app points to regular sports and company events
  • Attractive local employee discounts and healthcare benefits that make everyday life a little easier
  • We are proud to offer a competitive base salary range of EUR gross/year (paid in 14 salaries), thoughtfully designed to align with industry standards, taking into consideration the candidate's qualifications, skills, and relevant experience

About Funstage

Funstage GmbH, a 100% subsidiary of Greentube GmbH and therefore part of the worldwide operating NOVOMATIC group of companies, is a multiplatform gaming service provider offering synchronous play on mobile apps, social networks and other web-based technologies to gamers around the world. Funstage is a true customer company, always focused on delivering innovative solutions, that meet the needs of our customers in the fields of content, marketing, communication, community.

Funstage GmbH

Wiedner Hauptstraße 94, 1050 Wien

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