Customer Support Agent

About TourRadar

TourRadar is a Series D, venture-backed tech company redefining how people discover and book organized adventures - disrupting a $200 billion industry in the process. As the leading Organized Adventure Platform, we empower operators to manage, market, and sell their multi-day tours directly to travelers (B2C) or through our global network of distribution partners (B2B2C).

Booking an organized tour has traditionally been a fragmented and time-consuming experience. Where will I stay? What activities are included? Are meals covered? Can I trust the operator?

TourRadar solves this by making the process seamless, intuitive, and centralized. We've partnered with 2,500+ trusted operators to offer over 50,000 adventures across 160+ countries, each with clear itineraries, verified reviews, and secure online booking. Since our founding in 2010, we've led the shift from offline to online, launching the industry's first marketplace for multi-day tours. In 2021, we took it a step further with the introduction of our Organized Adventure Platform - connecting travelers, operators, travel agents, and creators in one integrated tech ecosystem.

We're proudly global, with a team representing over 30 nationalities and offices in Europe, North America, and Australia. At TourRadar, we're committed to building world-class products and experiences - and to the people behind them. As we continue to scale, we're on the lookout for talented individuals ready to help us shape the future of adventure travel.

Working at TourRadar isn't just a job. It's a true adventure, one where you can change the way people experience the world through travel.

We are currently looking for a
Customer Support Agent (Full-Time)
to join our team in Vienna, Austria.

Intrigued? Read more below

What Your Adventure will look like:

• All our bookings occur online, so you will be responsible for chatting with travelers via phone, live chat and email
• Able to engage with customers and proactively move them down the sales funnel
• Converting customers who have either chosen a specific tour on or are comparing options, by guiding them to the perfect choice and securing the booking
• Answering customer questions and providing information in a professional manner
• Making sure the customers' questions are answered promptly and accurately. If you can't find the answers, you will need to think fast and be resourceful to find the right response
• Handling booking cancellations, changes, payment issues, and adjustments

What you'll need to bring to Your Adventure:

• You have at least 1-2 years of experience in customer service or a sales background
• You speak German fluently (written and spoken) – this is essential for the role
• You are sales driven with ability to sell via phone
• You are passionate about providing mind-blowing customer service and going the extra mile for your customers
• Love traveling and connecting with like-minded people – bonus points if you've been on a multi-day tour
• You're tech-savvy and comfortable working on a Mac, with experience using online booking platforms and multiple tools at once - including AI-driven systems to boost efficiency
• You have multitasking abilities and are capable of handling high volumes of enquiries
• You are open-minded, love challenges, enthusiastic to learn and interested in travelling
• You don't know the meaning of "I can't find the answer"
• Work permission for the appropriate country to which you are applying
• Bonus skills: Fluency in additional languages such as French or Spanish is a strong plus

If you don't check every single box, we still encourage you to apply as we value diversity and different perspectives

What You'll Discover on Your Journey with Us:

Awesome Office

Located in the heart of the 1st District, our headquarters offer a collaborative and fun atmosphere. Expect an open-plan office, plenty of energy, a few friendly pups from our "barketing department," spirited foosball matches, and deluxe coffee machines to keep the team buzzing.

Flexibility, Your Way

Enjoy the best of both worlds with our flexible model: we prioritize in-person collaboration through a strong office presence, while also offering the freedom to work remotely at times - including up to one month each year from anywhere in the world.

Prioritizing Your Mental Health

We care about your well-being. That's why we've partnered with Oliva, a leading mental health platform offering confidential access to coaching, therapy, and mental wellness resources: whenever you need them.

Growth & Development

Your career journey matters to us. Through our annual Development and Reflection Talks (DaRT), we help you explore individual growth paths, skill development, and future opportunities. In our fast-growing environment, cross-functional collaboration and learning are built into the everyday.

Sustainable & Supported Commuting

We fully cover your Wiener Linien annual pass or contribute toward your Klimaticket, plus a €25 monthly home office allowance to support your remote setup.

Diverse & Inclusive by Nature

With over 30 nationalities represented across our global offices, TourRadar is a proudly international team. English is our primary working language, but you'll hear many more in the mix - whether you're in the office or dialing in from afar.

Team Connection & Culture

Team Events: From trivia nights and wine tastings to rock climbing and hiking, our monthly team events (virtual and in-person) are designed to keep us connected, curious, and having fun.

TourRadar Culture: Help shape how we work through our internal communities focused on wellbeing, growth, and inclusivity. Your voice matters here.