Operations Manager

About Bob W
I'm Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe's most interesting neighbourhoods, so you feel at home—just with better coffee and smarter tech. I'm building a new kind of stay: five-star comfort, local flair, and always a step ahead on sustainability. All you have to do is show up. I'll handle the rest.

The Role
Are you an enthusiastic and visionary leader with a proven track record in driving operational excellence? Do you thrive in a fast-paced environment where you can shape and grow a business from the ground up? If you are ready to make a significant impact and take on the challenge of launching and managing our operations in Vienna, then we have an exciting opportunity to join us at Bob W as a Operations Manager

As an
Operations
Manager
, you will lead the launch and management of local operations, ensuring efficient oversight of our apartments and partner network. Your role will involve initiating and implementing new processes, as well as managing budgets and profit and loss (P&L) statements across our buildings in Vienna. You will lead your team to deliver exceptional guest experiences, fostering a positive and engaging culture.

We are looking for a
hands-on operations professional
with a strong hospitality background — someone who has
grown through the operational path into management
, thrives on independence, and is eager to
build a new market from the ground up
.

Experience working in Austria and a deep understanding of the local hospitality landscape are essential for success in this role.
In this role you will:

• Manage and launch local operations, focusing on 5-star guest experience, profitability and business growth.
• Manage and own budgets and P&L across our portfolio in Vienna.
• Define and scope your team goals based on company-wide OKRs and lead your team to deliver exceptional results.
• Take on the responsibility for hiring, onboarding, and offboarding team members.
• Develop cross-functional partnerships, actively solve problems, and unblock team members while positively challenging and encouraging participation.
• Be an active role model for Bob W's mission, strategy, and culture.
• Work on a rotating schedule (Monday–Sunday) with two days off weekly, including shared on-call responsibilities.

Our 5-star candidate:

• 5+ years of experience working in operations within the hospitality industry and at least 1-2 years with P&L ownership.
• Independent, hands-on, and proactive — someone who thrives on building and running operations from the ground up.
• Proven experience working in Austria with strong knowledge of the local market, suppliers, and hospitality standards.
• Customer service-driven attitude and passion for delivering world-class guest experiences.
• Strong problem-solving skills, with the ability to proactively anticipate and address potential issues.
• Experience in hiring, onboarding, offboarding and leading a team.
• Excellent communication and time management skills.
• Fluent in German and English.
• Lives in Vienna.

We offer:

• The opportunity to re-invent the world's largest industry by shaping a young and dynamic tech company with huge growth ambitions.
• Employee stock option plan.
• Unlimited holidays.
• Free nights and generous discounts at Bob W locations.
• Oliva mental well-being platform access.
• Development and growth opportunities.
• Regular team events.
• Smart and highly motivated team with a multicultural, diverse, and rewarding work environment.

If you are ready to join a dynamic team and make a significant impact in the world of hospitality, we want to hear from you Bob W offers a supportive work environment, competitive compensation, and opportunities for growth and development.

Job Level: M3
Learn more about our career development framework here.

Please note that this position will be closed as soon as a sufficient number of qualified candidates are identified. We encourage interested applicants to submit their applications promptly.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
I'm not just running hotels; I'm changing how you travel. I've taken the best bits from hotels (think: reliability, service, all the essentials) and mixed them with the warmth and quirks of a real home. My spaces are designed for living, working, and unwinding—whether you're here for a night or a few months. Every detail's considered, every location feels like it's yours. This is your home in the city, minus the chores. This is Bob W.