IT Workplace Experience Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

We're seeking an innovative and proactive IT Workplace Experience Specialist who's passionate about enhancing the digital workplace and improving employee productivity. You bring strong consultancy skills, business acumen, and experience with enterprise applications and adoption. You can influence global initiatives, communicate technical topics in clear, practical terms, and build trusted relationships across teams. With empathy, a growth mindset, and strong collaboration skills, you're connected to the local site environment, well-networked within global Informatics, and eager to drive the adoption of Roche IT standards while fostering a positive, knowledge-sharing culture.

Your upcoming mission:

• Act as a digital enabler for our business colleagues & functions

• Owner of the digital employee experience  for all respective sites in Vienna

• Drive employee productivity through consultancy, provide intimacy and site proximity at the sites,  and ensure a personalized Roche employee experience

• Leverage available data (e.g.: Nexthink, SNOW) for proactive support

• Support and manage the Incident/ Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis

• Manage IT hardware lifecycle management & deskside support processes/managed services for the site, including procurement and contract handling

• Provide support & guidance for onsite services (e.g. events and meetings) by leveraging from internal and external providers. Drive the user experience and promote best practice

• Drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams.

• Proactively address and follow through on process-improvement ideas

• Support & drive budgeting process related to the respective site

• Support local audit, inspection and certification requirements

• Support local Business Continuity and IT Disaster Recovery planning activities

• Partner with our internal and external service providers

• Ensure local services consistently meet agreed-upon quality standards, Service Level Agreements (SLAs), and experience levels

• Monitor and report on local service performance and SLA compliance

• Conduct regular daily and weekly service reviews of performance data with stakeholders and service providers to identify areas for improvement

• Oversee local incident and request management processes, driving timely resolution and minimizing impact on business operations

• Manage the local relationship with the Managed Service Provider (MSP) to ensure alignment with business objectives and effective service delivery

• Serve as the primary point of contact for escalating local service issues

• Communicate site-specific needs, challenges, and performance data to the Service Delivery Manager and relevant Product Managers.

Essential skills for your mission:

• Manage risks progressively and in a way that leads to opportunity

• Lean-Agile & Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries

• Intellectual curiosity and integrity and has a strong passion for innovation

• Understanding of Roche-supported operating systems, devices and applications,  including the Google Suite of Applications

• Experience with ticketing systems and troubleshooting hardware, software  and mobile devices

• Excellent working knowledge of the ITIL processes in an IT service delivery

• Solid written and oral communication skills in local and English languages

• Frequent travelling between our 2 affiliates in Vienna.

Bonus skills:

• Understanding of MacOS technical background support

What to expect:

• Ambitious and passionate people building meaningful products for a global audience

• An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams 

• Loads of benefits ( Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, chance to join global conferences...)

• Flexible working hours and home office policy, 5 weeks vacation

• An amazing office with a rooftop terrace, fully stocked kitchen and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world

In Austria, we have a legal obligation to disclose the minimum salary according to our collective agreement, which is gross EUR per month for this position. But Rest assured, we offer amazing competitive compensation packages which take into consideration current market trends, therefore you can expect a higher offer that reflects your experience level.

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.