Team Leader

This selection exercise may be used to generate a roster of pre-approved candidates to address future staffing needs for similar functions in any of the Departments and Offices of the Organization.

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.

Organizational Setting

The Department of Safeguards carries out the IAEA's duties and responsibilities as the world's nuclear inspectorate, supporting global efforts to stop the spread of nuclear weapons. The primary role of the Department is to develop and implement IAEA safeguards to ensure that there is no diversion of declared nuclear material from peaceful activities and no indications of undeclared nuclear material or activities in a State as a whole.

The Department comprises nuclear safeguards inspectors, responsible for carrying out inspections and verifications of all-safeguards relevant information for nuclear facilities in over 180 States; and technical staff responsible for a wide range of activities including: developing concepts and approaches for implementing safeguards; developing and maintaining safeguards equipment; providing analytical and laboratory services for sample analysis; collecting, evaluating and analysing safeguards-relevant information; providing information and communication technology infrastructure and services; and providing programme coordination support.

The Division of Technical and Scientific Services ensures the provision of state-of-the-art equipment and related expertise for the accomplishment of the Department of Safeguards activities. Within this mandate, the Division is responsible for procurement, testing, provision, inventory control, performance monitoring and maintenance of safeguards equipment and supplies required by SGO Divisions; management of equipment development and engineering activities to meet quality and safeguards requirements; development and provision of documentation, procedures, instrumentation methods and techniques; provision of specialized technical and scientific support to inspectors and inspection activities in the field and at headquarters; and, radiation contamination monitoring of returned equipment and timely write-off of obsolete or contaminated equipment. The Division also coordinates departmental health and safety activities.

Main Purpose

Reporting to the Section Head, the Support Centre Team Leader manages and leads the team responsible for providing first-level support for client queries and for addressing routine and standard SGTS service requests required to support infield verification activities and to ensure the safety of Department of Safeguards staff. The Team Leader ensures that the team provides timely, accurate and lean services and oversees the operation of a fit-for-purpose infrastructure in support of service provision for the entire Division. In addition, the Team Leader provides subject matter expertise to the Director of SGTS in discharging the responsibility for ensuring, for all SG assets, that complete and accurate records are maintained to satisfy the requirements of Financial Regulations for internal financial control.

Role

The Support Centre Team Leader is: (1) a manager, responsible for applying SGTS management principles to ensure the efficient delivery of technical services within assigned resources; (2) a technical expert, ensuring innovation in developing concepts and contributing to the development of technical solutions to support SGTS service tracking and provision, including the application of lean management principles; (3) a leader, supervising and providing guidance, training and direction to staff in the team; and (4) an adviser to other Team Leaders, Section Heads, the Divisional Director and other departmental counterparts on inspection equipment performance monitoring and logistics implementation.

Functions / Key Results Expected

• Manage, in the most effective and efficient manner, a team of technicians and the relevant resources (human, financial, assets, workspaces) for the timely and effective planning, tracking and delivery of divisional projects.
• Establish clear work objectives for staff, monitor workloads, and ensure effective performance management, including pro-actively supporting staff development, acknowledging exceptional performance, and addressing underperformance.
• Lead and promote knowledge sharing within the team and the Division and ensure that business processes are appropriately documented.
• Maintain the warehouse, Safeguards Equipment Receiving Area, other relevant workshops, and their infrastructure to meet customer requirements.
• Oversee SGTS service management implementation, process monitoring and performance management, including the definition of user requirements and the validation of their implementation for technical services as a product owner.
• Oversee the escalation and de-escalation of service requests to the appropriate tier based on complexity and considering available resources, and collaborate with other teams in the Division by providing technical assistance as detailed in related work packages assigned to SCT staff.
• Plan and implement the programmatic work of the team including the establishment of concrete objectives, milestones, and performance indicators.
• Continuously improve the provision of services through regular process reviews and analyses to assess quality and effectiveness.
• Guide, motivate, and coordinate team members toward the achievement of shared goals by setting a clear vision, resolving conflicts, and fostering a productive team environment.
• Serve as the departmental subject matter expert and business process representative in the areas of the team's responsibilities, including in the areas of SG asset management, equipment performance monitoring and logistics.
• Effectively manage the flow of internal communication with staff, both vertically and across teams and Divisions to ensure smooth operations, and efficient and effective collaboration in service and programme delivery.
• Promote a respectful workplace environment and serve as a role model by fostering mutual respect, advising and supporting staff and their development, demonstrating exemplary behaviour and upholding the highest standards of conduct.

Competencies and Expertise

Core Competencies
(Competency Framework)

*Name
Definition*
Communication Encourages open communication and builds consensus. Uses tact and discretion in dealing with sensitive information, and keeps staff informed of decisions and directives as appropriate.

Achieving Results Sets realistic targets for himself/herself and for the team; ensures availability of resources and supports staff members in achieving results. Monitors progress and performance; evaluates achievements and integrates lessons learned.

Teamwork Encourages teamwork, builds effective teams and resolves problems by creating a supportive and collaborative team spirit, remaining mindful of the need to collaborate with people outside the immediate area of responsibility.

Planning and Organizing Sets clearly defined objectives for himself/herself and the team or Section. Identifies and organizes deployment of resources based on assessed needs, taking into account possible changing circumstances. Monitors team's performance in meeting the assigned deadlines and milestones.

Functional Competencies
*Name
Definition*
Client orientation Examines client plans and develops services and options to support ongoing relationships. Develops solutions that add value to the Agency's programmes and operations.

Judgement/decision making Consults with and seeks advice at the appropriate managerial level when making complex decisions. Facilitates dialogue and development of best practice to support judgement/decision making, in full compliance with the Agency's regulations and rules.

Leading and supervising Serves as a role model when leading and supervising others. Provides his/her team with clear direction, promotes a dynamic working climate and empowers others. Is open to new ideas and demonstrates creativity in search of excellence.

Technical/scientific credibility Provides guidance and advice in his/her area of expertise on the application of scientific/professional methods, procedures and approaches.

Required Expertise
*Function
Name
Expertise Description*
Information Management Analysis Proficiency in defining and measuring key performance indicators (KPIs) for monitoring equipment performance, assets utilization and verification, service provision and resource assignation.

Management and Programme Analysis Development and Implementation of Management Systems Demonstrated expertise in organizing and improving business processes and in defining and measuring performance indicators in a service-oriented organization.

Information Technology IT Help/Service Desk Experience in establishing and managing an effective service support center (Tier 1 support) ensuring lean and timely service provision.

Human Resources Performance Management Demonstrated ability to adopt a strategic approach, set clearly defined objectives, plan activities/projects and provide staff with a clear direction.

Management and Programme Analysis Programme Management Management expertise in strategic and operational planning, project management, budgeting, allocation of resources, procurement, asset management and logistics.

Asset Expertise
*Function
Name
Expertise Description*
Other Technical Engineering Engineering and Technology Experience with the implementation of ISO 55000 series and working experience in operating within an established asset management system for the effective management of assets lifecycle enhancing the value realized from assets.

Finance International Public Sector Accounting Standards Expertise in the management of Property, Plant and Equipment (PP&E) assets in compliance with IPSAS.

General Services Logistical Support Professional experience in the provision of logistical support for complex technical equipment and components, including monitoring of equipment performance, utilization, storage, distribution transportation and disposal.

General Services Shipping Knowledge of international cargo supply chain industry, understanding of Incoterms rules and air cargo rules, including transportation of dangerous goods.

Qualifications, Experience And Language Skills

• Master's Degree - Advanced university degree in business administration, engineering, logistics, applied science or a related field.
• Bachelor's Degree - University degree in a relevant field with two years of additional relevant working experience may be considered in lieu of an advanced degree.
• Minimum of 7 years of demonstrated accumulated experience in managing ticketing systems for service provision and providing customer support while having a supervisory role or leadership position, preferably in an international environment.
• Demonstrated experience with project management methods and tools (e.g. PRINCE2).
• Professional experience in asset management, transportation, inventory control, collection and analysis of equipment management information required.
• Relevant certifications such as IPSAS, ISO 55000, Incoterms 2020 rules, Lean Management and others an asset.
• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at
US $84672
(subject to mandatory deductions for pension contributions and health insurance), a variable post adjustment which currently amounts to
US $ 46146
*, dependency benefits, rental subsidy , education grant , relocation and repatriation expenses ; Other benefits include 6 weeks' annual leave, home leave travel , pension plan and health insurance. More information on the conditions of employment can be found at:

General Information

• The IAEA's paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
• Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person's race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
• The IAEA is committed to gender equality and to promoting a diverse workforce. Applications from qualified women and candidates from developing countries are strongly encouraged.
• Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity , Professionalism and Respect for diversity .
• The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation process

• The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
• Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.

Appointment information

• Appointment is subject to a satisfactory medical report.
• Staff members may be assigned to any location.
• Candidates appointed to posts in the Professional and higher categories are subject to IAEA rotation policy and their maximum tour of service shall normally be seven years.
• The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.

Organization
SGTS-Performance and Asset Management Team

Primary Location
Austria-Vienna-Vienna-IAEA Headquarters

Job Posting
, 8:49:37 AM

Closing Date
, 11:59:00 PM

Duration in Months
36

Contract Type
Fixed Term - Regular

Probation Period
1 Year

Full Competitive Recruitment
Yes