IT System Engineer

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).

Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.

We are looking for an IT System Engineer who will focus on the IT support of our staff, as well as the management of our internal IT infrastructure, endpoint reliability, cloud-based systems like Google Workspace.

This role supports hybrid work with at least 2 days working onsite, from our HQ office in Vienna.

Job Description

You'll connect with the role if you enjoy...

• Overseeing the maintenance, configuration, and reliable operation of user endpoint devices, including laptops, desktops, and mobile devices
• Providing high quality 1st and 2nd level support to our global workforce via dedicated ITSM tooling
• Managing and further enhancing ecosio's Google Workspace environment, ensuring it is securely configured and integrated with other tools and services
• Managing on-boarding and off-boarding processes, as well as logistics, with an emphasis on remote working
• Ensuring smooth operations of all the IT and network equipment (firewalls, switches, APs) within our Vienna HQ office
• Supporting compliance with various frameworks (such as ISO27001, ISO 22301, etc) in close collaboration with IT Security team
• Working closely with the internal and external stakeholders to ensure seamless integration between local-IT infrastructure and cloud environments, optimizing performance and ensuring security

Qualifications

To connect with ecosio it is important to have…

• Tech background, software engineer or similar
• 3+ years of experience in IT support roles within international environments
• Experience with Google Workspace administration, Slack, Jamf, MDM systems, ITSM tooling and processes, Microsoft (365, Intune, Azure)
• Expertise trouble-shooting hardware (laptops, mobile phones) with all 4 major operating system (Windows, Android, Mac OS, iOS)
• Strong hands-on technical experience with managing IT infrastructure
• Knowledge of SaaS platform and user management
• Fluency in English required, proficiency in German is an advantage

Additional information

By connecting with us you will experience...

• Flexible working hours to suit your schedule and priorities
• Annual personal development budget to invest in conferences, courses, or career coaching
• Home office allowance to create a workspace that fits your needs
• Regular events and trips to connect, celebrate, and have fun with the team
• Workations of up to 90 days per year within the EU, combining travel and productivity
• Wellbeing support, including mental health resources and employee assistance programs
• Additional country-specific benefits based on your location

Sounds like a connection that works? Then apply now and we will get in touch soon

As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.

The minimum salary for this position is gross € per year according to IT Collective Bargaining Agreement. Of course, we are happy to offer higher compensation based on qualifications and experience

Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you.