Human Factors Engineer

Let's build a healthier future, together By combining our unique strengths, we are redefining healthcare through sustainable action and innovation. For a behind-the-scenes look, check out this video to see how we at Roche are making personalized health care a reality. 

The mySugr GmbH was acquired by Roche in 2017 and our Vienna office is one of Roche's global sites. You will be located here, in the heart of Vienna, no matter if you work on a mySugr, Accu-Chek, navify or any other Roche product or solution. You can read more about the history of mySugr & Roche here.

A Human Factors Engineer who will drive and coordinate human factors (HF) / usability engineering activities for mySugr. You will be the key contact within this area and will be responsible for running user studies as well as specifically improving the user interfaces and user experience of our mobile apps while minimizing the potential for use errors. You will also be responsible for providing HF input into risk management activities. These activities involve collaboration with internal and external partners and across functions with product owners, UX designers, medical and regulatory teams. Within our agile environment, our main goal is to engage the cross functional teams in research activities, and advocate findings to product and leadership teams as well as to improve the use of our apps. Ideal candidates are equally passionate about the user experience, health, and technology. They are attentive, can intuitively relate to the user, and have the ability to study, observe, and gain insight from user interactions.

We'd love to talk to you if you want to be part of our mission and growing team.

Your upcoming mission:

• Plan, document, execute and scale HF activities on multiple projects with cross-functional teams. Activities may include ethnographic research, requirements definition research, task analysis and use-related risk analysis (aFMEA/uFMEA), usability studies, and analysis of market feedback

• Analyze study data, perform root cause analysis, and write study reports 

• Present user interface design recommendations based on user feedback, empirical data, literature searches, and industry best practices to large teams

• Shape HF processes and ensure compliance to the latest HF/usability standards and guidances 

• Prepare and review documentation for submission to regulatory agencies and notified bodies. Whilst also answering questions and providing rationales as needed

• Some travel may be required 

Essential skills for this mission:

• A minimum of 3 years of HF/usability professional experience or equivalent relevant experience in product development within a regulated environment; medical device experience is strongly preferred 

• Strong knowledge of qualitative and quantitative research methods

• Knowledge of FDA, ISO, IEC, AAMI, and other relevant usability standards and guidances 

• Strong knowledge of user-centered design practices

• Experience coordinating with external consultancies, or part of an external consultancy,  to conduct HF activities

• Good technical writing skills

• Ability to learn fast and strategically take initiative

• Passion for learning, interacting with people and understanding their needs

• Team spirit and love to work in an open, iterative and collaborative way

• Confident speaking in front of others, interviewing and moderating workshops

• Valid EU or Austrian Work Permit

• Excellent written and verbal communication skills in English

Bonus skills:

• Masters' degree in Human Factors / Usability Engineering, Biomedical Engineering, Cognitive Psychology, HCI, Anthropology or related field

• Experience developing software as a medical device, digital health products and/or mobile applications within a QMS

• Experience interacting with FDA and other regulatory bodies in the context of new product approval submissions and/or audits 

• Knowledge of app development, graphical user interface design and prototyping 

• Knowledge of the diabetes industry or other comparable health industries

In Austria, mySugr has a legal obligation to disclose the minimum salary according to our collective agreement, which is gross EUR per month for this position. But Rest assured, we offer amazing competitive compensation packages which take into consideration current market trends, therefore you can expect a higher offer that reflects your experience level.

Who we are and what we care about?

We are committed to providing a healthy, equal and inclusive working environment for our employees to bring true relief to the patient We care about family friendly career paths, sustainability, a healthy lifestyle and the flexibility of a modern workplace. We maintain a culture of learning and sharing, as well as open and candid feedback. At every level, there are many opportunities to develop and grow - both professionally and personally. 

As a healthcare pioneer committed to transforming the lives of billions of people around the globe, we push boundaries to redefine what is possible. We know that early, accurate diagnosis is essential to maintain health, prevent disease and help advance new, targeted treatments and potential cures for the world's most serious health problems. We have a passion for innovation and a profound commitment to make a lasting impact on society by continuing to improve the standard of care for humankind. Our culture inspires us to create healthcare that is sustainable, efficient and financially viable. Healthcare that is built on people's needs, strong data and clinical insights. Healthcare that saves lives.

Interested? Great. We'd like to hear from you Just click that "Apply Now" button and send us your CV in English …. and anything else that you think might impress us.

Roche is an Equal Opportunity Employer.