Consultant Customer Journey

Vor 6 Tagen

Wien, Wien, Österreich Virtual Identity AG Vollzeit € 90.000 - € 120.000 pro Jahr
Job Description

We're strengthening our consulting craft across Germany and Austria. We're looking for a Consultant who can elevate client value creation end-to-end: from uncovering value challenges and shaping KPI-driven roadmaps to driving adoption across teams. You will be a key force in maturing our customer journey consulting, embedding measurable outcomes, and advancing AI-enabled ways of working—both for our clients and internally at VI.

What you will do:
  • Own and extend customer journey strategies that link clearly to business outcomes, KPIs, and measurable value
  • Translate business goals into KPI frameworks and test-and-learn roadmaps; quantify impact and prioritize
  • Facilitate value discovery: frame problems, identify value pools, and design experiments that move the needle
  • Partner with cross-functional teams (UX, Design, Engineering, Marketing) to turn strategies into shipped outcomes
  • Lead senior client conversations and build buy-in for KPI-driven decisions
  • Drive AI adoption: integrate AI into service blueprints and processes, identify high-impact use cases, and define guardrails and change management
Requirements

What we expect:

  • 5–7 years of experience in consulting or a comparable strategic role
  • Customer journey expertise: mapping, diagnosing value gaps, orchestrating cross-channel interventions
  • Strong client-facing leadership: facilitation, stakeholder management, executive communication
  • Practical AI experience in a business context: from use-case identification to piloting and process integration
  • Expertise in at least one VI core craft: UX research, UX/UI design, cloud-native/frontend engineering, or digital marketing
  • Willingness to travel in DE and AT for workshops; otherwise remote-friendly
  • Proficient in German and English

Contact

Michael Vonach

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