Technical Customer Success Consultant

Vor 6 Tagen

Wien, Wien, Österreich Adverity Vollzeit € 44.450 - € 60.000 pro Jahr

We're looking for a curious, data-savvy
Technical Customer Success Consultant (f/m/d)
to join our Vienna office. In this role, you'll work with both
new and existing client accounts
, becoming a true expert on the Adverity platform. If you have a
background in digital marketing
and
enjoy turning complex data challenges
into simple, actionable solutions for customers, this is the role for you.

This is a
full-time hybrid role
based at our headquarters in
Vienna
. We'd love to see you in the
office 1-2 times a week
to connect with the team.

Some of the things you'll work on:

  • Serve as a
    trusted consultant
    and Adverity platform expert for our
    customers
    ,
    guiding them through solution design
    , data setup, and feature use while
    building strong, long-term relationships
    .
  • Lead onboarding for new clients
    , helping them
    set-up data flows
    ,
    reporting dashboards
    , and connect their datasets for smooth insights.
  • Translate
    complex marketing and business requirements
    into actionable,
    client-friendly solutions for clients
    .
  • Monitor existing client engagement
    and share insights to help improve both the product and customer experience.
  • Collaborate with Account Management to
    support upsell opportunities
    through product demos.
  • Share and develop your knowledge
    by participating in
    regular team best-practice sessions
    .

We're excited if you have:

  • 2-3 years of experience in SaaS, MarTech, or data analytics environments
    (e.g., media agency or tech company preferred), with exposure to client-facing projects or consulting.
  • Experience onboarding and guiding clients
    on software platforms, with
    strong analytical skills
    and a problem-solving mindset.
  • A
    solid grasp of marketing data and analytics
    (such as advanced Excel skills, KPI reporting, and/or understanding campaign performance and audience metrics).
  • Confidence in customer-facing work
    , including demos, onboarding, and training, with strong communication skills and a collaborative mindset.
  • A passion for helping clients solve business challenges using data
    , with excitement for our product and its impact on marketing insights.
  • Fluency in German
    and English is a must for this role.

Why you'll love it here:

  • Flexible working hours and home-office
  • Internal shares program (EDPP)
  • Lunch allowance for our in-house restaurant
  • Ergonomic workspace and cutting edge technology
  • Budget for job relevant training
  • Regular team events (also remote)
  • Modern and stylish office in the heart of Vienna
  • Sustainable merch for all employees
  • Adverity Social Responsibility Days (+2 days paid off)

Are you ready to apply?

If this position is filled in Vienna, the
minimum yearly salary
denoted for legal reasons and according to the collective agreement
(IT KV) is €44,450
. We offer competitive salaries depending on your qualifications and experience.

Apply now
if you are ready to revolutionize the way businesses work with marketing data. We look forward to meeting you

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