Information Technology Specialist
vor 6 Stunden
Job Title: EUC Support Engineer (L1 / L2)
Location: Onsite
Job Type: Contract / Full-Time (as applicable)
Job Summary
The EUC L1/L2 Support Engineer will provide onsite and remote end-user computing support, ensuring smooth operation of desktops, laptops, peripherals, and enterprise applications. The role involves troubleshooting hardware, software, and basic network issues while delivering excellent customer support to end users, including VIPs when required.
Key Responsibilities
Provide Level 1 and Level 2 EUC support to end users onsite and remotely
Troubleshoot Windows & macOS operating systems
Diagnose and resolve hardware issues (laptops, desktops, monitors, printers, peripherals)
Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
Perform PC imaging, re-imaging, deployment, and device replacement
Handle user onboarding/offboarding and account access issues
Provide basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
Support Active Directory tasks (password resets, account unlocks, group access)
Maintain asset inventory and documentation
Escalate unresolved issues to L3 or relevant teams as per SLA
Deliver professional and timely support to meet SLA and customer satisfaction targets
Required Skills & Qualifications
2–5 years of experience in EUC / Desktop / Service Desk support
Strong knowledge of Windows OS and basic macOS support
Hands-on experience with hardware troubleshooting and imaging
Familiarity with Microsoft 365 and Active Directory
Basic understanding of networking concepts
Excellent communication and customer service skills
Ability to work independently in an onsite environment
German LANGUAGE is mandatory.
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