Information Technology Specialist

vor 6 Stunden


Wien, Wien, Österreich G-Tech247 Vollzeit

Job Title: EUC Support Engineer (L1 / L2)

Location: Onsite

Job Type: Contract / Full-Time (as applicable)

Job Summary

The EUC L1/L2 Support Engineer will provide onsite and remote end-user computing support, ensuring smooth operation of desktops, laptops, peripherals, and enterprise applications. The role involves troubleshooting hardware, software, and basic network issues while delivering excellent customer support to end users, including VIPs when required.

Key Responsibilities

Provide Level 1 and Level 2 EUC support to end users onsite and remotely

Troubleshoot Windows & macOS operating systems

Diagnose and resolve hardware issues (laptops, desktops, monitors, printers, peripherals)

Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

Perform PC imaging, re-imaging, deployment, and device replacement

Handle user onboarding/offboarding and account access issues

Provide basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)

Support Active Directory tasks (password resets, account unlocks, group access)

Maintain asset inventory and documentation

Escalate unresolved issues to L3 or relevant teams as per SLA

Deliver professional and timely support to meet SLA and customer satisfaction targets

Required Skills & Qualifications

2–5 years of experience in EUC / Desktop / Service Desk support

Strong knowledge of Windows OS and basic macOS support

Hands-on experience with hardware troubleshooting and imaging

Familiarity with Microsoft 365 and Active Directory

Basic understanding of networking concepts

Excellent communication and customer service skills

Ability to work independently in an onsite environment

German LANGUAGE is mandatory.



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