Desktop Support Engineer

vor 11 Stunden

Wien, Wien, Österreich GJR Technologies Vollzeit

KEY RESPONSIBILITIES :

  • Deliver
    on-site second-line IT support
    to users .
  • Act as the
    local site contact
    , overseeing day-to-day IT tasks and managing stakeholder expectations
  • Provide
    senior-level troubleshooting
    for complex hardware, software, and connectivity issues
  • Mentor and support Desktop Analysts, sharing technical expertise and best practices
  • Build, configure, install, relocate, maintain, and troubleshoot:
  • Laptops, desktops, peripherals, printers, and multifunction devices
  • Business and legal applications
  • Support
    mobile devices
    including iPhone and iPad
  • Install, maintain, and troubleshoot
    telephony systems
    , including handsets, switches, and voicemail
  • Plan, coordinate, and execute
    office and desk moves
  • Provide
    meeting room and video conferencing support
    (Webex, webinars, presentations)
  • Deliver
    VIP support
    , including conference and litigation/hearing support
  • Liaise with central IT teams (Service Desk, Network Operations, Client Computing)
  • Work with vendors and third-party technical resources as required
  • Maintain accurate documentation of incidents, assets, and customer interactions in the incident management system
  • Prepare and maintain
    technical documentation and knowledge articles
  • Support and research enterprise desktop solutions using tools such as
    Microsoft System Center
  • Participate in local IT projects and continuous improvement initiatives

PROFESSIONAL SKILLS :

  • Strong passion for
    excellent customer service
  • Excellent
    face-to-face and telephone communication
    skills
  • Self-driven, results-oriented, and quality-focused
  • Able to manage stakeholders confidently and professionally
  • Reliable, adaptable, and calm under pressure
  • Strong organisational and time-management skills
  • Ability to work effectively with
    global, distributed teams
  • Proficient
    English language skills
    (German is a plus)
  • Experience working within a
    professional services environment
    preferred .

TECHNICAL SKILLS :

Broad technical experience including:

  • Windows 10 & Windows 11 support
  • PC architecture and enterprise desktop environments
  • Microsoft Office / Microsoft 365
  • Azure Virtual Desktop
    environments (experience required)
  • AppSense support experience (preferred)
  • Microsoft System Center
  • Video conferencing tools (Webex, webinars, presentations)
  • Understanding of
    ITIL processes
    (ITIL Foundation certification preferred)
  • Experience with:
  • Matter-centric Document Management Systems
  • Document comparison tools
  • Litigation and legal IT systems (document review, discovery tools)
  • Exposure to mobile devices, tablets, and smartphones
  • Telephony systems support (VOIP, ISDN-2, ISDN-30, leased circuits)
  • Basic networking knowledge:
  • TCP/IP configuration
  • Wired and wireless network support
  • Basic network infrastructure setup
  • Asset lifecycle management experience
  • Hardware/software procurement and purchase requisitions
  • Patch management, cabling, and structured cable management

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