Desktop Support Engineer

vor 1 Tag

Wien, Wien, Österreich Advance Global IT Support (AGITS) Vollzeit

Essential duties for the position include, but are not limited to the following:

  • Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
  • Resolve incidents and problems associated with EUC equipment.
  • Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
  • Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
  • Provide repair and maintenance for mobile devices
  • Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
  • Provide software break/fix services and replacement of non-warranty assets for end users
  • Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
  • Provide warranty and break/fix support for networked printers and scanners
  • Configure and support end users on mobile computing platforms
  • Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
  • Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
  • Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
  • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
  • Utilize problem management database and systems to track and report on customer calls and requests.
  • Communicate technical information to technical and non-technical team and customers.
  • Deskside support services as required.

*JOB REQUIREMENTS/QUALIFICATIONS

Experience:

  • Requires 3+ years of related work experience
  • Sound knowledge of imaging tools (Ghost, MDT)
  • Sound knowledge of data backup and recovery tools (USMT)
  • Installing, upgrading, and maintaining Windows 11
  • Installing, upgrading, and maintaining MacBook and Android Devices
  • Deploying Windows 11 and Google Workspace in large enterprises
  • Configuring hardware and applications related to Windows, Mac, and Android devices
  • Much have Intune Experience
  • Configuring network connectivity
  • Configuring access to resources
  • Configuring mobile computing
  • Configuring backup and recovery options

Certifications:

A+ Certification

Apple Certification desired (but not required)

Job Type:
Full-time

Schedule:

8 hour shift

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