Technical Customer Success Manager

Summary

This role is comprised of relationship management, client education and deep expertise of trading workflows. You will lead a portfolio of accounts, with responsibilities for successful adoption, retention and expansion of our Trading Desktop solutions.

We are looking for a highly motivated and hard-working professional to join our Customer Success Team specialized in EQ/FI/FX. You will serve as a trusted advisor to trading clients, helping them use our products to navigate the financial markets, meeting regulatory requirements and run their Sales & Trading business. A strong background of Corporate Treasury workflow is required.

Role Responsibilities

• Develop and complete the customer success strategy for users across multiple accounts
• Own customer health, adoption metrics, renewals and execution of customer success plans
• Delivering highly engaging customized product demos based on user workflow and their requirements
• Partner with sales leadership to provide insights on customer health with a focus on adoption, expansion opportunities and renewals
• Provide insights to Market Development, Customer Operations and Customer Proposition on customer experience and industry trends to drive the voice of the customer in business strategy
• Proactively engage and build deep relationships with key customer stakeholders to advise engagement strategy and build "advocates"
• Participate in industry events alongside the team to champion networking, brand presence, and stay up to date on industry trends
• Contribute to overall vision and strategy of the Customer Success Management Group
• Develop innovative ways of engaging and contributing to customers' businesses through LSEG products and services.

What are we looking for?

Requirements

• Strong programming skills in Excel VBA, Python, and C++ (very important).
• Interest in automation, data analysis, and software development
• Ability to work independently and in a team.
• Good problem-solving and analytical skills.
• Fluent in English (spoken and written).
• Good financial markets knowledge ideally (EQ, FI and FX)
• An understanding of the Sales and Trading markets
• Knowledge about Corporate Treasury workflow
• Able to use data to make decisions, understand /interpret data sets to analyse trends, simplify sophisticated problems and express themselves thoughtfully
• Ability to challenge team members and be challenged, provide and receive feedback to achieve team goals
• Excellent communication and presentation skills
• Ability to adapt in a fast-paced environment and rapidly- changing market
• Experience in client facing roles such as account management and/or relationship management roles across the Trading Workflow (EQ/FI/FX)
• Up to 80% international mobility to German speaking countries required

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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