National Home Delivery Manager

vor 1 Tag

City of Melbourne, Österreich Six Degrees Executive Vollzeit

5 days ago Be among the first 25 applicants Our client are a revered Australian brand with a decades-long legacy of design excellence, and a commitment to innovation, and award winning customer experience. They have established a strong retail footprint in ANZ and recently started their expansion internationally which is supporting their ambitious growth strategy. As part of their relentless drive to have a best in class customer experience they have created a new role of National Home Delivery Manager to join their team in Sydney. National Home Delivery Manager A professionalise and elevate the capability of the last mile delivery team with the ultimate goal of improving the Customer Net PromoterScore. With a mix of own-fleet and third-party delivery drivers across multiple regions, the role plays a critical part in shaping consistency, reducing incidents, and delivering a world-class customer experience at the final mile. Key responsibilities include: Implement continuous training programs focused on improving service quality, delivery efficiency and customer satisfaction. Collaborate with Logistics, Customer Service and Retail teams to ensure alignment of training objectives. Prepare and deliver regular reports on training outcomes, driver performance improvements, and recommendations for ongoing enhancements. Oversee onboarding processes, ensuring new hires are fully trained in delivery operations, assembly of products, safety protocols, and customer interaction. Optimise the utilisation of current transport fleet to increase and complement freight costs. What's on offer Drive change in an exciting new role Join an Australian leading retail business $130k-$150k + super + bonus If you are interested, please click APPLY NOW or reach out to Conor directly at Six Degrees Executive acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do. Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you. #J-18808-Ljbffr

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