Operational Support Officer

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them. Full-Time Permanent Classification: SCHADS Level 2 with a salary range of $68,389 - $74,634 per annum + Superannuation Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year About your new role The Operational Support Officer (OSO) is an integral member of the Geelong Medicare Mental Health Centre team and will contribute to the cohesive and efficient running of the program. The OSO provides high level customer service and administrative support that is flexible and responsive to program needs. About Neami National We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention. For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them. We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands. Values Connecting Learning Belonging What will Neami offer Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave (pro-rata if part-time) Optional monthly Accrued Day Off (ADO) for full-time staff 17.5% Annual Leave Loading Flexible work arrangements are available for maintaining your work-life balance Professional development through regular practice development sessions and coaching with your supervisor Ongoing extensive in‑house Learning and Development programs to encourage learning and skill‑building Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service) Employee Assistance Program (EAP) through TELUS – providing holistic health and wellness supports and resources to Neami staff and their immediate family What you will bring to the role Experience in providing administrative support. Strong written and verbal communication skills. Proven ability to work effectively and cooperatively as a member of a team and autonomously with minimal supervision. Excellent time management skills with an ability to organise and prioritise work tasks effectively. Ability to establish respectful professional relationships that have clear boundaries with consumers, staff and partner organisations. Strong attention to detail and ability to complete tasks accurately and efficiently. Ability to relate to people in an open, friendly and professional manner. Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis. Sound computer literacy (including Microsoft Teams, Word and Excel). Ensure records management obligations are met, in accordance with Neami National policies and procedures. This includes the retention of hardcopy and/or electronic records and ensuring files are accurate and kept up‑to‑date. Commitment to understand service consumer data requirements and to collaborate with consumers to gather relevant data. Consideration of individual and aggregated consumer data to inform practice and continuous service improvement. Ability to learn data systems to input and monitor consumer data What the role requires National Criminal History Check (police check) – disclosable outcomes considered Current Working with Children Check A valid driver’s licence How to apply The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner). To apply for this position, please: Click the ‘Apply’ button where you will need to create a username and password Upload your resume and cover letter. When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call). If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:Jason Thompson – Clinical Service Manager – *** – **************@neaminational.org.au If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We’re passionate about creating opportunities and supporting professional development. If you have any technical issues when applying for this role, please email ****@neaminational.org.au for assistance. Applications Close: 18th January 2026 Be Yourself Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live. Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement. #J-18808-Ljbffr