Service Advisor

At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted. More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re Made for More. Service Advisor | Component Rebuild Centre About the role Our Component Rebuild Centre (CRC) at WesTrac Tomago is looking for a skilled Service Advisor to join the team and support our component rebuild operations. This is a full-time position, Monday to Friday, offering an opportunity to contribute to a leading equipment dealer. Reporting to the Area Manager, the Service Advisor is responsible for estimating rebuild job costs, ensuring compliance with standards, and meeting targets to drive productivity and profitability. The Service Advisor will manage project scopes for rebuilds, including initial and final plans, time and resource estimates, preparing parts lists and Bills of Materials (BOMs), quotes, and variations. The role will also focus on problem‑solving, developing standards and processes, and leading continuous improvement initiatives to enhance team efficiency, consistency, and productivity. Placing a key focus on customer relationships, the Service Advisor will ensure clear and effective communication with both internal and external stakeholders regarding job requirements, parts requirements and status updates. Key Responsibilities Analyse rebuilds jobs and projects to assess their viability whilst developing and implementing plans to ensure successful outcomes Prepare and review scopes of work and estimates, ensuring pricing documents accurately reflect all special terms, conditions, assumptions, and requests Verify plans and requirements for accuracy and completeness, considering special equipment or tooling needs, and provide technical input on estimating in line with applicable standards Create accurate cost estimates by factoring in all project elements such as materials, labour, development, revisions, and repairs, while estimating time, calculating supplies, and coordinating with procurement on pricing and availability Prepare and review quotes, including subcontract work, monitor job hours for accuracy, and investigate discrepancies between quoted and actual costs Maintain a library of standard pricing, regular jobs & quotation data Build and maintain strong relationships with internal and external stakeholders, resulting in a clearer understanding of rebuild forecasts and requirements Identify opportunities for continuous improvement to enhance processes, drive efficiencies and improve customer service Skills & Experience Demonstrated experience within a project management or estimating role Experience with pricing and planning systems and tools (MS Project, Smartsheet, Uptake, Excel) Familiarity with Caterpillar products (desirable) Excellent organisational skills with proven ability to manage fluctuating workloads Ability to problem solve whilst having well‑developed analytical & decision‑making abilities Excellent customer service skills with the ability to develop strong positive relationships Communication skills with well‑developed negotiation & conflict resolution skills Benefits Income protection with 24/7 coverage 12 weeks paid parental leave Online Learning Library to support your continued development Refer a friend program – work alongside your mates and receive up to $3000 Purchased Leave program Opportunities for growth and development Fitness Passport for the whole family Employee Wellness Program Discounted private health insurance On‑boarding and welcome day at our head office in Newcastle Apply Now If you believe you have the skills and experience to succeed in this role, please submit your resume for consideration via the link. For further information regarding this role, please contact the Recruitment Team on and reference job number 5111. Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process. At WesTrac, our primary focus is our people. As we look to the future, we're focused on harnessing the best talent and providing them with the support they need to achieve success. WesTrac is a member of the Diversity Council of Australia and recognise the value of and strongly support the principles of equal employment opportunities in the workplace and are committed to continue to build our workplace culture. Please note: The Talent Acquisition Team will be on annual leave from Friday 19th December 2025, returning Monday 12th January 2026. During this time, recruitment activities will be paused, and applications will not be reviewed. Any applications submitted during this period will be assessed once the team returns in January. #J-18808-Ljbffr