Service Advisor

An exciting career opportunity for a motivated Service Advisor with a progressive company, in a supportive environment. Key Points $85,000 - $95,000 Per Annum + Super based on your experience as a Service Advisor and RDO option. This is NOT a commission based role - We believe in giving our customers a great experience every time they deal with us and only selling our customers what they need. We feel this also creates a strong team environment where we all work together on a common goal. Monthly RDO - Great work life balance, enjoy a long weekend every month with an optional monthly RDO. No Weekend Work - Enjoy the weekends off. Great Culture and Values - We do this by ensuring our team is made up of the right people, with the right values. Our Management Team share the same values held by our business owners and are committed to providing a supportive and positive work environment. Manage a variety of customer jobs - Whilst we do plenty of logbook service work, the majority of our workshop jobs are larger more complex jobs, giving our service advisors a lower volume of customers and jobs to manage on a daily basis, therefore allowing our team to spend the time required to give our customer a level of service they deserve. 40 Years Strong - Our family business has grown to a team of 90+ talented individuals, and we directly contribute the success of our business to doing the right thing by our staff, who in turn do the right thing by our customers. One Stop Shop - To ensure our customer's jobs can keep flowing, we have a “fully stocked” warehouse onsite carrying over 10,000 product lines with a dedicated parts interpreter located in our workshop ready to quote your parts or add them to RO's as required. We also have a dedicated team that work in our parts rebuilding room along with a fully equipped machine shop to ensure where possible we are repairing & rebuilding rather than just replacing our customers parts. Location: All Four x 4 - Kotara Hours: Full-time, Monday to Friday, 7.30am–5pm Pay: $85,000 - $95,000 Per Annum based on your experience as a Service Advisor, your Mechanical Aptitude and RDO option. Includes 4 Weeks Per Year Annual Leave Position Description: The Service Advisor is the first point of contact with our customers. Excellent customer service, interpersonal and communication skills are essential. As many of our jobs are fairly comprehensive, you should have a strong understanding of automotive technology, parts and accessories. Job Role Requirements: Minimum 2 years’ experience as an Automotive Service Advisor. You will have strong customer service & organisational skills. The ability to translate automotive jargon into layman's terms for customer benefit. Strong attention to detail. Ability to maintain a calm and patient demeanour. Meeting and greeting of our customers. Confirming work to be carried out and agreed collection time. Consulting with Workshop Foreman regarding necessary repairs and collection times. Updating customers on progress of service/repairs and any changes with collection times. Providing customers with accurate repair estimates where required and gaining approval for repairs. Managing and overseeing the workflow and schedule. Taking phone calls, making booking and providing customers with technical advice where suited. Liaising with our Parts Departments to arrange parts for future repairs. Managing any customer concern in a timely and professional manner. Maintaining a clean and tidy reception area. Finalising invoices in a timely and accurate manner. About All Four x 4: All Four x 4 is one of Australia's largest independent 4wd Parts and Repair specialists. We have been in operation for 40 years and continue to expand and grow. Based in Newcastle we have one of Australia's largest range of New, Used & Reconditioned parts in stock for most makes and models of 4wd vehicles. All Four x 4 is a family owned and operated business employing over 90 dedicated full time team members. We are interviewing immediately for this role. All applications treated in absolute confidence, please apply online or email your resume to *******@allfourx4.com.au. If you would like to discuss this role further before submitting your application, please call Leigh on 2*** for a confidential discussion. #J-18808-Ljbffr