Senior Enterprise Account Manager – Account Director – AI and Outsourcing

Vor 5 Tagen

City of Melbourne, Österreich [24]7.ai, Inc. Vollzeit

Senior Enterprise Account Manager – Account Director – AI and Outsourcing Skill required: Account Management and Sales Qualifications: Any Graduation Years of Experience: 5-10 Years Job Description: We’re hiring an experienced Account Director – Telecom to manage key accounts partnering with (24)7.ai across outsourced customer care and sales. The ideal candidate understands telecom operations and the technologies required to deliver high-quality service, including Conversational AI, analytics, and modern contact center solutions. This role requires daily orchestration of complex, multi-stakeholder relationships, blending BPO delivery with technology-led transformation. Travel required: approximately ~15-25% Reports to: Chief Customer Officer Core Requirements: 5+ years working/managing large telco relationships in the outsourcing industry Experience coordinating global delivery (labor law basics, data/privacy, transition/ramp) Strong commercial acumen: pricing levers, SLA/penalty constructs, term sheets, and negotiation Effectively lead complex sales in contracting, deployment and adoption Responsibilities: Act as the primary conduit between operations and technical services for the customers and Leverage executive networks to open doors and find ways to creatively change the conversation with (24)7 solutions Develop and perform strategic prospecting to expand relationships Run RFP/RFI/RFQ cycles end-to-end; drive exec alignment and win themes Partner with delivery centers to validate staffing models, ramps, and risk plans Forecast with precision What Success Looks Like 90 days: Develop client relationships and establish clear communications as a trusted advisor 180 days: Identify opportunities to expand the relationships. 12 months: Grow the existing relationship revenue by 10% OTE: Highly competitive, with accelerators for over-attainment SPIFFs for strategic product mix and multi-region deals Equity eligibility (role-dependent), plus standard benefits. Apply for this job Upload your CV * By clicking here, you consent to allow (24)7.ai to store and process the personal information submitted above to provide you the content requested. * Beware of Fake Employment Offers It has come to our notice that certain unscrupulous elements are deceiving candidates in the name of (24)7.ai , asking for money, promising jobs and taking security deposits for laptops. Please note that (24)7.ai does not solicit any monetary or non-monetary exchange for employment from candidates who wish to apply or have applied for a job with us online or otherwise. We strongly advise you not to fall prey to these malpractices. In case of any such incidents, please report immediately to #J-18808-Ljbffr

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