Customer Support Specialist

vor 4 Wochen


Council of the City of Sydney, Österreich Tyro Payments Vollzeit

Overview Customer Support Specialist role at Tyro Payments. Tyro provides integrated payments, banking and lending solutions to support Australian businesses. We value collaboration, customer focus, and the opportunity to learn and grow within a diverse team. Responsibilities Answer all incoming calls in a professional and efficient manner Educate customers on Tyro’s products and services Troubleshoot issues regarding terminals and eCommerce inquiries Guide customers through the EFTPOS activation process Resolve complaints with effective communication and escalate to a team lead when needed Collaborate with internal teams to identify or create innovative solutions Record detailed and accurate notes of merchant inquiries in a timely and efficient manner Uphold Tyro’s risk culture by complying with policies, completing mandatory training, and identifying and managing risks in day-to-day work What You'll Bring (Qualifications) Previous experience in Retail, Hospitality or Contact Centre An upbeat attitude and a bubbly personality A passion for customer experience and providing exceptional service Strong communication and interpersonal skills What’s in it for you? A mix of in-office and remote working Learning and career development opportunities 16 weeks paid primary carer’s leave 12 weeks paid secondary carers leave Annual team-based volunteer day Birthday Leave Power Up Day (Additional day of leave) Weekly team social events, snacks, craft beer and wine, ping pong and video games Taco Tuesdays Mental health and wellness initiatives Novated leasing Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, inform our Talent team during your conversation with them. Role Details Seniority level: Entry level Employment type: Full-time Job function: Other Location: Sydney, New South Wales, Australia #J-18808-Ljbffr



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