Customer Admissions Manager

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years’ experience in the sector With its operational head office located on the Gold Coast and over 2,000 employees nationally our company’s core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day Our Role Reporting to our National Sales & Admissions Manager, the Customer Admissions Manager (CAM) is responsible for driving sales and occupancy, plus maintaining strong relationships with residents and partners within our organisation. Our vision at Infinite care is: Aged Care Provider - Redefining a New Generation of Residential Care This exciting full time permanent role in our Chamberlain Gardens Care Home, breaks the traditional views on acquiring new consumers. It will challenge and reward you professionally - and for a true sales professional who thrives on achieving outstanding sales results and delivering service excellence, the role provides unlimited scope to be rewarded for both. You will be responsible for driving sales, while also supporting new residents and their families through what can be an emotional, stressful, and often complex journey as they navigate the aged care system. Our ideal applicants will have: Experience in aged care sales and admissions. Strong understanding of the aged care system, ACAT assessments, and fee structures. Exceptional communication, negotiation, and relationship-building skills. High attention to detail and strong organisational capability. Ability to work with sensitivity and professionalism during emotional family discussions. Competence in CRM/enquiry systems and general computer literacy. Warm, welcoming, and empathetic approach. Highly professional with a strong customer focus A current driver's licence and car. Must have a current NDIS clearance OR ability to apply for one. What’s in it for you? Laptop, phone and other allowances to help you perform at your best and be on the move Vast array of employee discounts across Food, Clothing, Electrical and other services via our external partner called Flare. Fitness Passport with is an additional discount to fitness, wellness and wellbeing sessions. Industry leading digital solutions that enable work life balance, accessibility to your colleagues to set you up for success. Free and confidential Employee wellbeing, financial counselling, mental health and life coaching via our Employee Assistance Program. Employee referral program whereby attracting talent to Infinite is a key financial reward and recognition outcome for our people. Free professional development leadership training via micro-learning platforms. We offer our employees the opportunity to broaden their skills and achieve their potential whilst at the same time create a home away from home for our residents and their loved ones. Infinite Aged Care, is a leader in residential aged care. We have facilities in Queensland, NSW and South Australia and soon to be Victoria, we take pride in our ability to provide an environment which encourages and enables residents to remain independent. If you would like to know more about us or this position before applying, then please reach out to our recruitment specialist managing this assignment – Teri via email or phone Teri on #J-18808-Ljbffr